Delinquency research · dataset 2026.08
Shut-off and delinquency information for Madison County Water Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Shut-off timeline
- The reviewed public pages do not publish a fixed day-by-day shutoff calendar. A delinquent account can incur a $45 regular-hours reconnect fee or $90 after-hours/Saturday/holiday reconnect fee, so customers should contact MCWD before a scheduled cutoff.
- Warning and notice protocol
- The current MCWD pages do not specify the exact warning letter, phone, text, or door-hanger sequence before discontinuance. Customers can receive account statements through the portal and should keep contact information current; outage and service questions use (256) 746-2888.
- Reconnection costs
- Reconnect fee for a delinquent account is $45.00 during 7:00 a.m.-5:30 p.m.; after-hours 5:31-7:00 p.m. is $90.00; Saturday and holiday reconnects 8:00 a.m.-noon are $90.00. The rate page lists these fees as effective April 3, 2023 and does not show a newer replacement schedule.
Documentation context
3 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Alabama
18%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Partial public detail found
3 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
60%
Details not confirmed in the reviewed public material
- Grace period
- Late-fee rules
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Madison County Water Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.