Delinquency research · dataset 2026.08
Shut-off and delinquency information for Mobile Area Water & Sewer System (MAWSS)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Zero additional grace days are stated: the MAWSS billing FAQ says the bill is due when rendered and becomes delinquent if not paid by the date shown. Non-receipt of a bill does not release the customer from prompt payment.
- Late-fee rules
- The 2026 fee schedule charges a delinquent-account fee of 10% of the delinquent amount plus a $5 delinquent-processing fee. A returned payment charge is $35. Other listed charges include a $20 backdated service charge and a $10 annual dormant-account charge; the exact applicability depends on account status and service type.
- Shut-off timeline
- The bill is due when rendered and is delinquent after the printed due date. MAWSS’ public pages do not state a universal day-by-day number of days from delinquency to physical shutoff. The 2026 fee schedule lists a $500 charge to re-establish a cut-off sewer service from delinquent status, while the customer must contact MAWSS for the account-specific water reconnection requirements and balance due.
- Warning and notice protocol
- MAWSS’ consumer privacy notice states that a customer in danger of being cut off for nonpayment may receive an automated phone call explaining how to pay electronically. The reviewed public pages do not publish the complete notice count, mailing interval, statutory warning period, text sequence, or door-hanger protocol; customers should contact 251-694-3100 as soon as a delinquent notice appears.
- Reconnection costs
- The 2026 miscellaneous-fee schedule lists a $60 regular service charge for 8:00 a.m. to 5:00 p.m., a $100 priority service charge for nights, weekends, and holidays, and a $60 go-back/turn-on charge. A transfer or new-service request also carries a $60 next-business-day service charge; all outstanding delinquent balances and applicable deposits or fees may be additional.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Alabama
18%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Mobile Area Water & Sewer System (MAWSS) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.