Anchorage Water & Wastewater Utility (AWWU), Municipality of Anchorage
Anchorage Municipality, including Anchorage, Eagle River, Chugiak, Peters Creek, and Girdwood within AWWU's certificated service areas
Population reference
AWWU publicly reports service to nearly 50,000 residences throughout the Municipality, including portions of the lower Hillside. A current official total population figure was not published on the customer pages reviewed; that residence base represents an estimated roughly 120,000-250,000 residents depending on occupancy and commercial-account inclusion.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. AWWU says bills are prepared monthly, and water and sewer meters are read on or about the same date each month when the account is metered. Single-family unmetered accounts still receive a monthly statement based on the applicable flat recurring charges.
- Rate structure
- Primarily uniform recurring charges rather than increasing usage blocks. A 2026 single-family residential account is unmetered and charged a monthly customer charge, unmetered usage charge, fire-protection charge, and Regulatory Cost Charge. Multi-family and commercial accounts are metered and use uniform per-1,000-gallon charges, with meter-size charges and commercial wastewater strength classifications; the published schedule does not show seasonal tiers or drought surcharges.
- Residential cost reference
- For a typical single-family residential account, usage from 5,000-7,000 gallons does not change the bill because AWWU does not meter single-family homes. Under the current 2026 schedule, the listed monthly water total is approximately $68.98 and wastewater total approximately $60.82, for a combined recurring estimate of $129.80 before any special assessment, delinquency charge, or optional Coins Can Count donation. Actual billing can differ by service class, fire-protection applicability, and approved surcharge updates.
- Wastewater and sewer calculation
- AWWU bills water and wastewater together when both services are provided. For a single-family dwelling, wastewater is an unmetered monthly recurring charge rather than a percentage of measured indoor intake: the current schedule lists an ASU customer charge of $11.51, unmetered residential wastewater usage charge of $48.75, and RCC component of about $0.56. Multi-family and commercial accounts are metered; residential wastewater is charged per 1,000 gallons, while commercial wastewater is classified by low, medium, or high wastewater strength. No winter-average sewer formula is published for the standard Anchorage single-family account.
- Meter reading
- Single-family residences are intentionally unmetered under Municipality of Anchorage policy, so their monthly bills use fixed recurring charges. AWWU requires meters for residential structures with four or more units and for commercial buildings. Metered accounts are normally read monthly on or about the same date; AWWU may estimate when a meter or remote-reading device is inoperable, inaccessible, or weather prevents an actual read. The public pages reviewed do not specify a universal AMR-versus-AMI vendor or hourly telemetry schedule.
- New-account deposit
- AWWU's billing-policy page states that a service deposit of two times the estimated average monthly bill may be required at application or later when a customer's payment record is not satisfactory. The deposit is refunded when service is discontinued or when a satisfactory payment history has been established. Separate meter deposits apply to seasonal, hydrant, and tanker meters. The public page does not describe a credit-score waiver; the practical waiver is satisfactory credit/payment history under the effective tariff.
- Activation or transfer fee
- AWWU states that service can require up to one workday before turn-on, with requests schedulable up to 30 days in advance. The current customer pages do not publish a universal residential application, activation, or name-transfer fee; account-specific field work, meter installation, turn-on/turn-off dispatch, deposits, or new main extensions can carry tariff charges. Customers should request service through AWWU or call (907) 564-2700 to confirm the exact charge for the address and transaction.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Alaska
56%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Anchorage Water & Wastewater Utility (AWWU), Municipality of Anchorage public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.