Delinquency research · dataset 2026.08
Shut-off and delinquency information for Anchorage Water & Wastewater Utility (AWWU), Municipality of Anchorage
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Twenty calendar days from the billing date shown on the statement. AWWU's billing-policy page identifies that point as the due date and states that failure to receive a bill does not remove the obligation to pay or prevent discontinuance for non-payment.
- Late-fee rules
- AWWU's public billing-policy page refers customers to the effective AWU and ASU tariff Rule 5.4. The official tariff sheet indexed by AWWU lists a $2.00 late-payment fee plus a 0.729% finance charge on the past-due amount, and a $25.00 non-sufficient-funds charge; because tariff sheets can be superseded by later RCA filings, customers should confirm the currently effective amount with Customer Service at (907) 564-2700 before relying on it. Delinquency charges are separate from KUBRA payment-provider fees.
- Shut-off timeline
- The published sequence is: bill issued; payment due 20 calendar days after the billing date; if an undisputed amount remains unpaid on the delinquent date, AWWU must send a discontinuance notice at least 15 days before the proposed service-discontinuance date; and AWWU must place a door hanger not less than 48 hours before the interruption. The tariff does not state one universal calendar-day total from bill date to shutoff because the actual notice date and field schedule vary, but a shutoff cannot occur before the required notice periods expire.
- Warning and notice protocol
- AWWU's tariff provides for a delinquency notice by mail or electronic delivery stating the date service may be discontinued and explaining how the customer can contact the Utility to review disputed charges or correct errors. AWWU must also place a dated door hanger at each dwelling at least 48 hours before discontinuance. A customer may designate an additional person to receive a duplicate delinquency notice. Emergency public-safety interruptions can occur without advance notice, while planned construction interruptions use separate advance-notification rules.
- Reconnection costs
- The current tariff schedule indexed by AWWU lists a field-service dispatch fee for service turn-on or turn-off of $56.00 during business hours, $71.00 for emergency field service during business hours, $56.00 for a no-show during business hours, and $259.00 during non-business hours. Restoration also requires correcting the cause of discontinuance, Utility approval, scheduling an appointment, and having the customer or representative present; the tariff says restoration is due no later than three working days after those conditions are satisfied. A missed appointment can generate another return-visit charge.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Alaska
44%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Anchorage Water & Wastewater Utility (AWWU), Municipality of Anchorage public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.