Alternative channels
Mail, text, and in-person payment instructions
Pay by text
The portal supports text and phone notifications for payment reminders and service notices, but the CUC/Golden Heart Alaska payment page reviewed does not publish a separate SMS keyword, short code, or text-to-pay enrollment command. Customers enroll through the My Account portal using the 10-digit account number and five-digit service-address ZIP code; text-to-pay availability beyond notifications should be confirmed with Customer Service.
Mail-in address
Utility Services of Alaska, P.O. Box 1319, Covina, CA 91722-0319. Write the 10-digit account number on the check or money order, include the payment stub, and do not mail cash. The company warns against third-party bill-pay services because posting delays can cause late fees or disconnection.
Counters, drop boxes, and office hours
The customer-service office is 3691 Cameron Street, Fairbanks, AK 99709, open Monday-Friday, 8:00 a.m.-4:30 p.m.; customer-service agents are available by phone Monday-Friday, 8:00 a.m.-5:00 p.m. Customers may pay at the office and may also pay cash or debit card at participating Walmart MoneyCenter or Customer Service desks by providing the utility name and account number and specifically requesting Walmart Bill Pay same-day processing. The shared utility tariff identifies the business office at 3691 Cameron Street, Suite 201, and lists weekday business hours of 8:00 a.m.-4:30 p.m. excluding published holidays. Customers at risk of shutoff should retain the Walmart confirmation number and call the utility before 3:00 p.m. for turn-on coordination.