Delinquency research · dataset 2026.08
Shut-off and delinquency information for College Utilities Corporation (CUC), Fairbanks Sewer & Water / Nexus Water Group
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Twenty-five days after the bill is rendered under the shared Fairbanks Utilities tariff language indexed for the affiliated utilities; interest begins on day 26. The provider's customer page instructs customers to use the due date printed on the bill and does not promise an additional general grace period.
- Late-fee rules
- The shared Alaska tariff rules state that a past-due account accrues interest at 10.5% annually, or 0.875% per month, beginning on the 26th day after the bill is rendered. An account is treated as delinquent if unpaid within 40 days after rendering; collection costs and actual attorney fees may be added where authorized. The exact CUC tariff sheet and customer classification control if a later RCA filing changes those terms.
- Shut-off timeline
- The published tariff sequence is bill rendered, 25-day past-due point, interest beginning on day 26, and delinquency at 40 days if unpaid. The customer portal says a disconnection notice supplies a scheduled date; customers who pay within five business days of that date must call Customer Service to ensure the service is not disconnected. The public CUC page does not expose one fixed day-count from rendering to physical shutoff, so the notice's scheduled date and the effective RCA tariff govern.
- Warning and notice protocol
- Customers receive a formal Disconnection Notice with the scheduled disconnection date. The payment page tells customers to locate the 10-digit account number, pay before that date using a payment method that posts immediately, record the confirmation number, and call Customer Service if payment occurs within five business days of the scheduled date. The public pages do not specify an additional door-hanger or SMS-only legal notice for CUC; alerts and service notices may be configured in My Account.
- Reconnection costs
- A reconnection fee is charged after non-payment disconnection, but the current CUC/Golden Heart customer page directs the customer to call (907) 479-3118 for the correct amount rather than publishing a dollar figure. The customer must pay the overdue balance and reconnection fee, contact Customer Service to schedule restoration, and understand that reconnection is performed only during regular business hours; under normal circumstances service is restored within 36 hours after the account is in good standing. No after-hours reconnection price is publicly stated.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Alaska
44%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- College Utilities Corporation (CUC), Fairbanks Sewer & Water / Nexus Water Group public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (AK2310900) ↗
Search the federal drinking-water database using public water system ID AK2310900.