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Payment research · dataset 2026.08

Payment options for Golden Heart Utilities, Inc. (GHU), Fairbanks Sewer & Water / Nexus Water Group

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
My Account portal operated for the utility group by Nexus Water Group; the public portal does not identify a separate transaction-gateway vendor.
Phone payment number
(888) 527-9707, then select Option 2. The shared Fairbanks payment page describes a 24/7 IVR for AMEX, Discover, MasterCard, or Visa card payments, account-balance and last-payment information, and recurring card payments.
Pay-by-text
My Account can send text and phone notifications for payment reminders and service notices, but the current Alaska payment page does not publish a Golden Heart-specific SMS keyword, short code, or text-to-pay command. Register through My Account using the 10-digit account number and five-digit service ZIP; verify any separate text-to-pay feature with Customer Service.
Mail-in payment address
Utility Services of Alaska, P.O. Box 1319, Covina, CA 91722-0319. Include the payment stub and write the 10-digit account number on the check or money order; do not mail cash. The utility warns that unaffiliated services such as Doxo or Mint can delay posting and create late-fee or shutoff risk.
In-person payment
Customer-service and office payments are handled at 3691 Cameron Street, Fairbanks, AK 99709, Monday-Friday, 8:00 a.m.-4:30 p.m.; phone representatives are available Monday-Friday, 8:00 a.m.-5:00 p.m. Cash or debit-card payments may also be made at participating Walmart MoneyCenter or Customer Service desks using the utility name and account number and requesting Walmart Bill Pay same-day processing. Customers in disconnection status should retain the confirmation number and call before 3:00 p.m. for turn-on coordination. The shared tariff lists the business office at 3691 Cameron Street, Suite 201, and regular weekday hours excluding holidays.
Digital payment methods
The My Account portal supports AMEX, Discover, Mastercard, and Visa credit/debit cards; Venmo, PayPal, Apple Pay, and Google Pay digital wallets; online banking/eCheck; and bank Auto Pay from checking or savings. The IVR accepts AMEX, Discover, Mastercard, and Visa. Business-account card restrictions apply: the portal says business customers cannot use Visa or MasterCard but may pay online by check.
Online convenience fees
The current Golden Heart/College Alaska payment page does not publish a fixed 2026 convenience fee for online cards, eCheck, or digital wallets. Bank Auto Pay is described as free; any fee for a particular payment channel or retailer must be displayed before authorization or confirmed with Customer Service at (907) 479-3118.

Directory comparison

Payment-information visibility

MeasureThis providerAlaskaNational index
Usable payment URL identifiedYes78%73%
Fee or no-fee amount disclosedYes33%15%
Payment fields documented8 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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