Golden Heart Utilities, Inc. (GHU), Fairbanks Sewer & Water / Nexus Water Group
Fairbanks, College, Farmers Loop, and surrounding Fairbanks North Star Borough service areas supplied by Golden Heart Utilities
Population reference
78,324 people according to the Alaska Department of Environmental Conservation monitoring summary for Public Water System AK2310730. Golden Heart's public system footprint includes multiple Fairbanks-area communities and is a regulated community water system using groundwater.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. The shared tariff provides monthly billing and the portal explains current monthly charges, meter usage, and a monthly usage-history chart.
- Rate structure
- Metered uniform per-1,000-gallon usage pricing with meter-size minimum charges, a customer fixed fee, and public-fire-protection fee. The Golden Heart water tariff effective August 29, 2025 lists $12.48 per 1,000 gallons and a 3/4-inch single-residential minimum monthly fee of $38.83; it does not publish increasing block tiers. Wastewater has a fixed minimum and per-1,000-gallon charge plus a summer ceiling for eligible residential accounts.
- Residential cost reference
- For a 3/4-inch single-residential meter using 5,000 gallons, the current linked Golden Heart water tariff gives approximately $38.83 minimum plus $62.40 usage, or $101.23 water. The current linked sewer tariff gives a $23.64 minimum plus $94.40 at $18.88 per 1,000 gallons, or about $118.04 wastewater, for an estimated combined $219.27 before other charges, late interest, or seasonal sewer-cap adjustments.
- Wastewater and sewer calculation
- Golden Heart bills residential wastewater from metered water consumption during September-April. For customers receiving both water and wastewater, May-August sewer usage is capped at the average September-April consumption rounded up to the next 1,000 gallons; a new customer without history has a 6,000-gallon maximum. The effective linked sewer schedule lists a $23.64 customer minimum and $18.88 per 1,000 gallons, while sewer-only accounts may also receive a meter charge in their minimum.
- Meter reading
- Golden Heart bills by meter readings in KGal, with one KGal equal to 1,000 gallons and fractions not billed. The provider supports analog meters and digital smart meters; smart meters can be read remotely, and digital meters can show flow rate and record the previous 24 hours in 15-minute intervals for leak detection. The public material confirms remote-read capability but does not promise hourly customer-facing AMI transmissions.
- New-account deposit
- The current public account-start materials do not state a standard residential dollar deposit or credit-check waiver. New customers use the start-service workflow and the RCA-approved tariff governs credit establishment, deposits, meters, new taps, and construction charges. Customers should request an account-specific deposit quote from Customer Service before activation.
- Activation or transfer fee
- Starts, stops, and transfers require at least two working days or 48 hours' notice, and meter readings are not scheduled on weekends. The public page does not publish a universal residential activation or transfer fee; new connections without an existing utility connection require a New Services TAP Application and may incur approved connection and construction charges. Contact Customer Service for the exact property-specific amount.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Alaska
56%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Golden Heart Utilities, Inc. (GHU), Fairbanks Sewer & Water / Nexus Water Group public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (AK2310730) ↗
Search the federal drinking-water database using public water system ID AK2310730.