Delinquency research · dataset 2026.08
Shut-off and delinquency information for Golden Heart Utilities, Inc. (GHU), Fairbanks Sewer & Water / Nexus Water Group
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Twenty-five days after the bill is rendered under the shared Fairbanks Utilities tariff language; interest begins on day 26. The account is treated as delinquent if unpaid within 40 days after rendering, subject to the effective RCA tariff and notice.
- Late-fee rules
- The shared tariff rules state that past-due accounts accrue interest at 10.5% per year, or 0.875% per month, beginning on day 26 after the bill is rendered. A delinquent account may also include actual collection and attorney costs where authorized. The customer statement and effective RCA tariff control if a later approved schedule changes these terms.
- Shut-off timeline
- The documented progression is bill rendered, day 25 past-due point, day 26 interest commencement, and day 40 delinquency if still unpaid. A disconnection notice supplies the actual scheduled field date. If payment is made within five business days of that scheduled date, the customer must call (907) 479-3118 to ensure the payment is posted and service is not disconnected; the public page does not publish a single fixed day from billing to physical shutoff.
- Warning and notice protocol
- Golden Heart uses a formal Disconnection Notice with a scheduled disconnection date. Customers are told to use the 10-digit account number, make a payment that posts immediately, record the confirmation number, and contact Customer Service if paying within five business days of the scheduled date. My Account supports service notices and alerts, but the current public page does not specify an additional door-hanger or legally required SMS notice.
- Reconnection costs
- A reconnection fee applies after non-payment disconnection, but the current public Alaska page tells customers to call (907) 479-3118 for the correct account-specific amount. The balance and fee must be paid before reconnection, the customer must contact the Utility to schedule restoration, and reconnections are performed only during regular business hours; normal restoration is within 36 hours after the account is in good standing. No after-hours reconnection fee is published.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Alaska
44%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Golden Heart Utilities, Inc. (GHU), Fairbanks Sewer & Water / Nexus Water Group public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (AK2310730) ↗
Search the federal drinking-water database using public water system ID AK2310730.