Payment channels

Pay Golden Heart Utilities, Inc.

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as MyWater/Nexus Water Group My Account portal; it supports self-service billing, AutoPay, alerts, usage history, and account start/stop/transfer requests.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-888-527-9707, select option 2; the automated IVR is available 24/7.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. For payment-by-text; the My Account profile supports alerts, reminders, and paperless billing, but the reviewed Golden Heart materials do not publish a text-to-pay command or keyword.

Mail-in address

Utility Services of Alaska, P.O. Box 1319, Covina, CA 91722-0319; include the ten-digit account number and payment stub, and do not mail cash.

Counters, drop boxes, and office hours

Payments may be made at the Utility Services office, 3691 Cameron Street, Fairbanks, AK 99709, Monday–Friday 8:00 a.m.–4:30 p.m., excluding holidays. Walmart MoneyCenter or customer-service desks can process cash or debit using the utility account information; customers at risk of disconnection should request Walmart same-day processing and call the utility before 3:00 p.m. The reviewed pages do not list additional staffed counters.

Accepted digital instruments

What you can use online

My Account accepts Visa, Mastercard, Discover, and American Express credit/debit cards, Venmo, PayPal, Apple Pay, Google Pay, eCheck, and free bank AutoPay from checking or savings. Business customers cannot use Visa or MasterCard but may pay online by check.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current Golden Heart payment page identifies card, digital-wallet, eCheck, and free bank-draft options but does not publish a 2026 processing-fee amount.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Golden Heart Utilities, Inc. and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →