Private Investor-Owned Utility
Golden Heart Utilities, Inc.
Serving Fairbanks area served by Golden Heart Utilities
Population served
78,324 people (EPA CWS estimate for Golden Heart Utilities)
State system code
FIPS 02
Billing frequency
Monthly; Golden Heart’s tariff states the utility bills monthly, and the customer portal describes monthly bill history and due-date AutoPay.
Provider briefing
How this utility’s billing works
Golden Heart Utilities, Inc. operates as a private investor-owned utility serving Fairbanks area served by Golden Heart Utilities. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Regulated Alaska tariff with fixed base rates and usage charges by customer classification and meter size. Golden Heart’s rates and tariffs are approved by the Regulatory Commission of Alaska; exact 2026 residential tariff values are provided through the linked current water tariff rather than the payment page.. Bills are generated monthly; golden heart’s tariff states the utility bills monthly, and the customer portal describes monthly bill history and due-date autopay., and a typical residential cost reference is A dedicated this detail was not publicly posted. The reviewed 2026 payment and public tariff index pages do not expose a complete Golden Heart residential water-plus-sewer calculation for 5,000–7,000 gallons, and the online calculator requires account classification and current tariff inputs.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Golden Heart bills water and wastewater under separate RCA-approved tariffs. Residential customers may receive a Summer Sewer Ceiling during May–August for single-family and duplex accounts to recognize outdoor water that does not enter the wastewater system; the exact ceiling and account-specific calculation are applied on the bill and calculator.
Meter and infrastructure notes
Golden Heart bills from metered usage in thousand-gallon units and provides a 12-month usage history, alerts, and online monitoring. The reviewed public pages do not specify AMI/AMR technology or a fixed read schedule; meter-reading questions and suspected misreads are handled by the meter team through Customer Service.
Emergency water support
Report a leak or water emergency
907-479-3118, available 24 hours a day, 365 days a year for Golden Heart/Utility Services of Alaska emergencies.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Fairbanks area served by Golden Heart Utilities
Golden Heart Utilities, Inc. is listed here as a private investor-owned utility. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.