Delinquency research · dataset 2026.08
Shut-off and delinquency information for Golden Heart Utilities, Inc.
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Shut-off timeline
- A disconnection notice specifies the scheduled disconnection date. If payment is made within five business days of that date, the customer must call Customer Service to verify the account is not disconnected. After disconnection, the delinquent balance, reconnection fee, and any required costs must be paid before service is restored; normal restoration occurs within 36 hours of good standing and only during regular business hours.
- Warning and notice protocol
- Golden Heart provides a written disconnection notice with a scheduled date and directs customers close to that date to call Customer Service. The reviewed pages do not document automated calls, SMS, colored mailers, or door-hanger procedures; customers should use My Account or 888-527-9707 before the scheduled date.
- Reconnection costs
- A reconnection fee applies after nonpayment and must be paid with the delinquent balance and other required charges before restoration. The reviewed customer pages do not publish the current dollar amount or an after-hours surcharge; reconnections occur only during regular business hours and normally within 36 hours after the account is current.
Documentation context
3 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Alaska
44%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Partial public detail found
3 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
60%
Details not confirmed in the reviewed public material
- Grace period
- Late-fee rules
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Golden Heart Utilities, Inc. public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.