Municipal Department
City of Fayetteville Utilities Financial Services - Fayetteville Waterworks
Serving Fayetteville
Population served
116,398
State system code
FIPS 05
Billing frequency
Monthly-equivalent cycle billing with eight geographic billing cycles. Meters are read by geographic area and the cycle is billed during the following week.
Provider briefing
How this utility’s billing works
City of Fayetteville Utilities Financial Services - Fayetteville Waterworks operates as a municipal department serving Fayetteville. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block tiers plus a meter service charge. The municipal ordinance schedule lists residential water usage bands of first 2,000 gallons, next 13,000 gallons, and over 15,000 gallons, with separate inside/outside-city rates; applicable taxes or fees may also apply.. Bills are generated monthly-equivalent cycle billing with eight geographic billing cycles. meters are read by geographic area and the cycle is billed during the following week., and a typical residential cost reference is For an inside-city 6,000-gallon residential account, the published post-December-31-2026 schedule would calculate $31.96 in usage ($8.56 for the first 2,000 gallons plus $23.40 for the next 4,000), before the applicable meter service charge, sewer, and other utility services. The exact 2026 bill depends on the effective tariff and account location.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Fayetteville bills water and sewer together based on consumption. The city explains that sewer surcharges are higher than water charges because of the treatment facility; the reviewed FAQ does not expose a winter-average formula. The ordinance states wastewater volume is measured at the point of connection, so customers should use the current bill and tariff for the exact sewer charge.
Meter and infrastructure notes
Meters are read according to geographic location across eight billing cycles; the reviewed current customer pages do not identify whether every meter is AMR/AMI or the exact read date. Treat the schedule as area-based rather than assuming a single citywide reading day.
Emergency water support
Report a leak or water emergency
479-587-3555 after hours for Water and Sewer Services; daytime utility billing is 479-521-1258 and service operations is 479-575-8386.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Fayetteville
City of Fayetteville Utilities Financial Services - Fayetteville Waterworks is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.