Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Fayetteville Utilities Financial Services - Fayetteville Waterworks
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 20 days from the mailing/billing date without penalty.
- Late-fee rules
- A 10% penalty is assessed on the 21st day after the bill is mailed, and a disconnect notice is automatically generated. The city does not publish a separate percentage escalation in the reviewed current FAQ.
- Shut-off timeline
- Day 0 is the bill mailing date; days 1-20 are the no-penalty period; on day 21 a 10% penalty is applied and a disconnect notice is generated. The reviewed public pages do not give the later calendar date on which the physical shutoff occurs.
- Warning and notice protocol
- The city says a disconnect notice is automatically generated when the 10% penalty is assessed on day 21. The reviewed pages do not specify whether the notice is mailed, called, texted, or delivered at the door, nor the exact final shutoff date.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Arkansas
18%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Fayetteville Utilities Financial Services - Fayetteville Waterworks public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.