Payment channels

Pay Anaheim Public Utilities – Water Utility

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Anaheim Public Utilities MY ACCOUNT portal; the City does not identify the third-party software vendor on the public login or payment pages.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

714-765-3300, option 1, automated phone payment available 24 hours a day for ACH or Visa, MasterCard, and Discover debit/credit cards.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Anaheim’s current payment page does not publish a text-to-pay keyword, short code, or SMS enrollment workflow. Customers can use MY ACCOUNT, enroll in paperless billing or recurring payments, or use the 24-hour automated phone system at 714-765-3300 option 1. Anaheim separately offers text notifications through city alert services, but those notices are not described as a bill-payment enrollment channel.

Mail-in address

City of Anaheim, Division of Collections, P.O. Box 3069, Anaheim, CA 92803. Current payment information accepts mailed check, money order, or cashier’s check; customers should include the payment stub or account number and follow the remittance address printed on the current bill if it differs.

Counters, drop boxes, and office hours

Anaheim Public Utilities’ cashier’s office is in Anaheim West Tower, 201 S. Anaheim Blvd., Anaheim, CA 92805. Published office/payment hours are Monday through Friday, 8:00 a.m.–5:00 p.m.; the call center operates Monday–Thursday 7:00 a.m.–6:00 p.m. and Friday 7:00 a.m.–5:30 p.m. The cashier accepts cash, cashier’s check, check, Visa/MasterCard/Discover debit or credit card, and money order. A drop box is on the south side of Anaheim West Tower, left of the main entry doors, for checks, money orders, and cashier’s checks. The City identifies this as the authorized in-person location; no complete third-party payment-center list is published on the current page.

Accepted digital instruments

What you can use online

Online MY ACCOUNT and the automated phone system accept ACH and Visa, MasterCard, and Discover debit/credit cards. Digital wallets are not accepted. Customers can also set up recurring electronic payments and paperless billing in MY ACCOUNT. In-person payments additionally accept cash, check, cashier’s check, and money order. Medium- and large-rate commercial customers are not permitted to pay by debit/credit card under the published payment rules.

2026 transaction pricing

Convenience fees

The current Anaheim payment page does not publish a separate 2026 online ACH or card convenience fee. Customers should verify any transaction-screen charge before submitting payment. The tariff separately provides a $10 paperless/automatic-electronic-payment enrollment credit, and a returned-check charge may be assessed under the Anaheim Municipal Code.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Anaheim Public Utilities – Water Utility and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →