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Payment research · dataset 2026.08

Payment options for Anaheim Public Utilities – Water Utility

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
Anaheim Public Utilities MY ACCOUNT portal; the City does not identify the third-party software vendor on the public login or payment pages.
Phone payment number
714-765-3300, option 1, automated phone payment available 24 hours a day for ACH or Visa, MasterCard, and Discover debit/credit cards.
Pay-by-text
Anaheim’s current payment page does not publish a text-to-pay keyword, short code, or SMS enrollment workflow. Customers can use MY ACCOUNT, enroll in paperless billing or recurring payments, or use the 24-hour automated phone system at 714-765-3300 option 1. Anaheim separately offers text notifications through city alert services, but those notices are not described as a bill-payment enrollment channel.
Mail-in payment address
City of Anaheim, Division of Collections, P.O. Box 3069, Anaheim, CA 92803. Current payment information accepts mailed check, money order, or cashier’s check; customers should include the payment stub or account number and follow the remittance address printed on the current bill if it differs.
In-person payment
Anaheim Public Utilities’ cashier’s office is in Anaheim West Tower, 201 S. Anaheim Blvd., Anaheim, CA 92805. Published office/payment hours are Monday through Friday, 8:00 a.m.–5:00 p.m.; the call center operates Monday–Thursday 7:00 a.m.–6:00 p.m. and Friday 7:00 a.m.–5:30 p.m. The cashier accepts cash, cashier’s check, check, Visa/MasterCard/Discover debit or credit card, and money order. A drop box is on the south side of Anaheim West Tower, left of the main entry doors, for checks, money orders, and cashier’s checks. The City identifies this as the authorized in-person location; no complete third-party payment-center list is published on the current page.
Digital payment methods
Online MY ACCOUNT and the automated phone system accept ACH and Visa, MasterCard, and Discover debit/credit cards. Digital wallets are not accepted. Customers can also set up recurring electronic payments and paperless billing in MY ACCOUNT. In-person payments additionally accept cash, check, cashier’s check, and money order. Medium- and large-rate commercial customers are not permitted to pay by debit/credit card under the published payment rules.
Online convenience fees
The current Anaheim payment page does not publish a separate 2026 online ACH or card convenience fee. Customers should verify any transaction-screen charge before submitting payment. The tariff separately provides a $10 paperless/automatic-electronic-payment enrollment credit, and a returned-check charge may be assessed under the Anaheim Municipal Code.

Directory comparison

Payment-information visibility

MeasureThis providerCaliforniaNational index
Usable payment URL identifiedYes81%73%
Fee or no-fee amount disclosedYes24%15%
Payment fields documented8 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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