Municipal Department
Anaheim Public Utilities – Water Utility
Serving City of Anaheim and connected Anaheim Public Utilities water service areas
Population served
348,593 residents in the active California Drinking Water Watch annual operating-period record for CWS CA3010001; the system also reports approximately 55,081 residential and 7,207 commercial metered connections. The system is above the 3,300-person qualification threshold and is supplied primarily through treated Metropolitan Water District connections, with standby and local well sources listed by the State registry.
State system code
FIPS 06
Billing frequency
Most residential customers are billed bimonthly, approximately every 60 days, and most residential accounts use a 5/8-inch by 3/4-inch meter. Commercial customers are generally billed monthly. The tariff allows bimonthly, monthly, or other schedules as specified by the applicable rate schedule; the City also offers a monthly-billing option to eligible customers who agree to the program guidelines.
Provider briefing
How this utility’s billing works
Anaheim Public Utilities – Water Utility operates as a municipal department serving City of Anaheim and connected Anaheim Public Utilities water service areas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly customer charge plus a commodity charge per 100 cubic feet, with current Water Commodity Adjustment and Water System Reliability Adjustment components added to commodity usage. The published general-water schedule lists a $15.00 monthly customer charge for a 5/8-inch by 3/4-inch meter and a $0.15 base commodity charge per 100 cubic feet; the March 1, 2026 Water Commodity Adjustment schedule lists a $2.71 component, while the applicable current WSRA is added under its formula. Anaheim is not using a simple uniform flat rate for standard metered homes; special elevation, reclaimed-water, fireline, or other schedules may apply.. Bills are generated most residential customers are billed bimonthly, approximately every 60 days, and most residential accounts use a 5/8-inch by 3/4-inch meter. commercial customers are generally billed monthly. the tariff allows bimonthly, monthly, or other schedules as specified by the applicable rate schedule; the city also offers a monthly-billing option to eligible customers who agree to the program guidelines., and a typical residential cost reference is For a typical 5/8-inch residential meter using 5,000–7,000 gallons monthly (about 6.7–9.4 HCF), the published base customer charge is $15.00/month and the base commodity charge is $0.15/HCF, before the 2026 Water Commodity Adjustment, Water System Reliability Adjustment, and any sanitation/sewer, electric, trash, storm-drain, paramedic, or other bill components. Because the City’s current public materials publish adjustment schedules separately rather than one consolidated 2026 residential calculator result, use MY ACCOUNT or the City’s water-bill calculator for an account-specific total; a water-only planning estimate should be treated as approximately $35–$50/month before non-water services, subject to the current WSRA and usage.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Anaheim Public Utilities bills water and other municipal services on a combined statement, while the City’s July 1, 2026 sanitation schedule lists a residential/multifamily wastewater-maintenance charge of $7.50 per month. The bill-reading guide identifies wastewater system maintenance as a charge that may appear with water, sewer, trash, street sweeping, and other services. The current public material does not describe a winter-average sewer formula tied to clean-water usage; the wastewater-maintenance charge is presented as a monthly sanitation line item, with separate sanitation and regional sewer/collection arrangements potentially applying by service area.
Meter and infrastructure notes
Anaheim uses advanced automated water meters for eligible accounts, and the tariff supports level pay only when an advanced meter is available and installed. The meter-registration reading forms the basis of metered bills; if a scheduled reading cannot be obtained, the Utility may estimate usage from prior consumption, comparable customers, and operating characteristics, then correct the estimate on the next actual reading. Most residential accounts are billed bimonthly, with meter-read information showing current and previous readings and the billing-period dates. The City’s public rules do not guarantee a universal hourly transmission interval; MY ACCOUNT provides usage history and the Utility can use remote electronic discontinuance/restoration when available with proper notice.
Emergency water support
Report a leak or water emergency
For water outages, main breaks, service-line leaks, flooding, or water-quality concerns, use Anaheim’s Water Services/Outage Center and call Anaheim Public Utilities at 714-765-3300; within Anaheim, non-emergency service requests can also be made through 311, and outside the city call 714-765-4311. Call 911 for an immediate fire, medical, or life-safety emergency. The public utility pages do not identify a separate 24/7 water-leak IVR number distinct from the main utility line.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Anaheim and connected Anaheim Public Utilities water service areas
Anaheim Public Utilities – Water Utility is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.