Anaheim Public Utilities – Water Utility
City of Anaheim and connected Anaheim Public Utilities water service areas
Population reference
348,593 residents in the active California Drinking Water Watch annual operating-period record for CWS CA3010001; the system also reports approximately 55,081 residential and 7,207 commercial metered connections. The system is above the 3,300-person qualification threshold and is supplied primarily through treated Metropolitan Water District connections, with standby and local well sources listed by the State registry.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Most residential customers are billed bimonthly, approximately every 60 days, and most residential accounts use a 5/8-inch by 3/4-inch meter. Commercial customers are generally billed monthly. The tariff allows bimonthly, monthly, or other schedules as specified by the applicable rate schedule; the City also offers a monthly-billing option to eligible customers who agree to the program guidelines.
- Rate structure
- Monthly customer charge plus a commodity charge per 100 cubic feet, with current Water Commodity Adjustment and Water System Reliability Adjustment components added to commodity usage. The published general-water schedule lists a $15.00 monthly customer charge for a 5/8-inch by 3/4-inch meter and a $0.15 base commodity charge per 100 cubic feet; the March 1, 2026 Water Commodity Adjustment schedule lists a $2.71 component, while the applicable current WSRA is added under its formula. Anaheim is not using a simple uniform flat rate for standard metered homes; special elevation, reclaimed-water, fireline, or other schedules may apply.
- Residential cost reference
- For a typical 5/8-inch residential meter using 5,000–7,000 gallons monthly (about 6.7–9.4 HCF), the published base customer charge is $15.00/month and the base commodity charge is $0.15/HCF, before the 2026 Water Commodity Adjustment, Water System Reliability Adjustment, and any sanitation/sewer, electric, trash, storm-drain, paramedic, or other bill components. Because the City’s current public materials publish adjustment schedules separately rather than one consolidated 2026 residential calculator result, use MY ACCOUNT or the City’s water-bill calculator for an account-specific total; a water-only planning estimate should be treated as approximately $35–$50/month before non-water services, subject to the current WSRA and usage.
- Wastewater and sewer calculation
- Anaheim Public Utilities bills water and other municipal services on a combined statement, while the City’s July 1, 2026 sanitation schedule lists a residential/multifamily wastewater-maintenance charge of $7.50 per month. The bill-reading guide identifies wastewater system maintenance as a charge that may appear with water, sewer, trash, street sweeping, and other services. The current public material does not describe a winter-average sewer formula tied to clean-water usage; the wastewater-maintenance charge is presented as a monthly sanitation line item, with separate sanitation and regional sewer/collection arrangements potentially applying by service area.
- Meter reading
- Anaheim uses advanced automated water meters for eligible accounts, and the tariff supports level pay only when an advanced meter is available and installed. The meter-registration reading forms the basis of metered bills; if a scheduled reading cannot be obtained, the Utility may estimate usage from prior consumption, comparable customers, and operating characteristics, then correct the estimate on the next actual reading. Most residential accounts are billed bimonthly, with meter-read information showing current and previous readings and the billing-period dates. The City’s public rules do not guarantee a universal hourly transmission interval; MY ACCOUNT provides usage history and the Utility can use remote electronic discontinuance/restoration when available with proper notice.
- New-account deposit
- Anaheim may require a service deposit when an applicant cannot satisfy creditworthiness requirements. Rule No. 7 sets the service deposit at twice the estimated average bill, or twice the customer’s average bill for an existing account, subject to a minimum deposit of $45 under Rule No. 23; the Utility may reduce it for extenuating circumstances. The City may waive a deposit when its Equifax credit information is satisfactory or when the applicant supplies an acceptable previous-utility credit-reference letter showing the prior 12 months. A monthly-billed customer receives the deposit back after 12 consecutive on-time monthly bills; a bimonthly customer after six consecutive on-time bimonthly periods. Deposits earn no interest, may be offset against the closing balance, and an extended payment plan may be requested.
- Activation or transfer fee
- Anaheim Rule No. 23 sets a $10 service-establishment charge, a $35 additional same-day service-establishment charge, and a $60 after-hours service-establishment or reconnection add-on. New applicants must provide proof of ownership or tenancy, current identification, and a Social Security number or federal tax ID; a deposit may be required if a valid SSN is not provided. Online applications can take up to a week, while customers needing an earlier date should call 714-765-3300. A normal move within Anaheim is handled through the MY ACCOUNT service workflow or customer service; physical water-development and connection construction fees are separate.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
California
67%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Anaheim Public Utilities – Water Utility public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA3010001) ↗
Search the federal drinking-water database using public water system ID CA3010001.