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Delinquency research · dataset 2026.08
Shut-off and delinquency information for Anaheim Public Utilities – Water Utility
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills become past due if unpaid within 15 business days of issuance. Under the current Rule No. 11 effective April 3, 2026, residential water service may not be discontinued for nonpayment until the payment has been delinquent for at least 60 calendar days, subject to required notices and state-law protections. A 1.0% late-payment charge may be applied to the total unpaid balance when payment is not received by the due date.
- Late-fee rules
- Anaheim Rule No. 9 permits a 1.0% late-payment charge on the total unpaid customer-account balance when payment is not received by the date on the bill. Bills are due within 15 business days of issuance. Returned checks or other negotiable instruments can incur the item-handling charge authorized by the Municipal Code, although the Utility may waive it when the return was not caused by the customer. Customers disputing billed consumption can request a City investigation; service is protected during the investigation when subsequent charges are kept current or a payment arrangement is followed.
- Shut-off timeline
- Day of bill issuance: the bill is issued and the 15-business-day due period begins. After the due date: the account is past due and a 1.0% late charge may apply; an initial past-due notice is mailed. If the first notice deadline passes unpaid, a final written discontinuance notice is mailed at least 10 business days before the proposed shutoff, with the ten-day period beginning five business days after mailing. For residential accounts, service cannot be discontinued until delinquency reaches at least 60 calendar days, and shutoffs do not occur on weekends, City-recognized holidays, or when the public office is closed. A qualifying dispute, payment arrangement, health-risk certification, or compliant water-bill assistance enrollment can suspend or prevent termination under Rule No. 11 and California law.
- Warning and notice protocol
- Anaheim’s Rule No. 8 requires an initial past-due notice mailed after the due date, identifying the delinquent customer, amount, payment/arrangement deadline, deferred-payment procedure, financial-assistance information, and a Utility contact. If unpaid by that deadline, a final past-due notice is required. The Utility must make a reasonable attempt to contact an adult occupant by telephone or personal contact at least 24 hours before termination, or, when that cannot reasonably be accomplished, mail, personally deliver, or conspicuously post the final notice at least 48 hours before termination. For master-metered residential occupants, Anaheim posts a separate 15-day notice on each unit door or in accessible common areas, in English, Spanish, Chinese, Tagalog, Vietnamese, Korean, and other legally required languages. A courtesy call or electronic notice may also be provided at the Utility’s discretion.
- Reconnection costs
- Anaheim Rule No. 23 sets a $20 reconnection charge for each delinquency-related disconnection. A customer who requests expedited restoration after regular restoration hours may be charged an additional $60 after-hours service-establishment or reconnection fee, subject to state-law caps for qualifying low-income residential customers. A separate $35 same-day service-establishment fee applies to same-day establishment requests. The Start/Stop/Move page says payments made before 5:30 p.m. are restored the same day, while payments after 5:30 p.m. are restored the next business day; the customer must pay the delinquent amount and required fee before restoration.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Anaheim Public Utilities – Water Utility public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA3010001) ↗
Search the federal drinking-water database using public water system ID CA3010001.