Leak relief and household assistance

A high water bill may have a path to review

Hidden plumbing failures can produce an alarming bill before the problem is visible. This guide separates what Burbank Water and Power – Water Division publicly describes from the practical steps every customer can take while requesting help.

Provider-specific review

What the public record says about a leak adjustment

BWP’s public pages provide water-usage graphs, meter-reading questions, conservation information, and customer-service review but do not publish a guaranteed private-leak credit percentage, repair-receipt deadline, historical-average formula, or lifetime adjustment cap. Customers should check the BWP meter and premises, stop and repair the leak, retain invoices and readings, and contact (818) 238-3700 promptly for a bill investigation or payment arrangement. A credit should not be assumed without written BWP approval.

Stop the loss

Shut off the failing fixture or supply and arrange a qualified repair.

Keep proof

Save dated invoices, parts receipts, photographs, and meter readings.

Request review

Submit the request promptly and keep paying any undisputed amount.

Utility assistance

Customer assistance and eligibility

BWP Project Share provides income-qualified customers a one-time bill credit of up to $250 once per calendar year. BWP also offers payment plans, Budget Billing for customers with a year of excellent credit, Lifeline and Life Support enrollment, and conservation rebates. Project Share eligibility and funding are subject to the current application and income limits; call (818) 238-3700 for the 2026 cap and documentation.

State and federal connections

Where to ask for broader aid

BWP’s payment-options page directs customers to the Home Energy Assistance Program, California LIHWAP, Burbank Temporary Aid Center, and Salvation Army. Customers can request a Pay Plan for temporary hardship and should apply for LIHWAP through https://www.csd.ca.gov/lihwap or its designated local provider. Call BWP at (818) 238-3700 before shutoff so assistance or an installment plan can be coordinated.

Research status for this provider

4 of 4 relief signals publicly identified

Verify with official provider ↗

Emergency route

Published detail

Leak policy

Published detail

Utility aid

Published detail

State/federal aid

Published detail

Leak and assistance notes

Build the file before asking Burbank Water and Power – Water Division for relief

A high bill can have several causes, including a hidden plumbing failure, irrigation use, a meter issue, a change in occupancy, or a rate adjustment. The provider’s leak policy determines whether any credit is available; an unusually high bill does not automatically qualify.

Keep a dated record of the reading, the suspected source, the repair, the contractor or parts receipt, and the return to normal use. Ask whether the utility requires a specific form, a licensed repair, a meter test, photos, or a request within a fixed number of days.

For income-related difficulty, ask about local assistance, payment arrangements, state programs, and community referrals separately from a leak adjustment. These programs often use different applications, documents, funding limits, and deadlines.

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