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Payment research · dataset 2026.08

Payment options for Burbank Water and Power – Water Division

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
Smart Energy Systems Smart Customer Portal/Smart Energy payment platform. The live one-time payment page identifies Smart Energy Systems and provides account login, guest payment, and payment processing.
Phone payment number
(818) 238-3700 is BWP Customer Service and the published phone channel for billing and credit-card payment questions. BWP also provides 24-hour automated account information through its telephone account-information system for enrolled customers using the account number and PIN; a separate public IVR payment number is not identified.
Mail-in payment address
Burbank Water and Power, P.O. Box 631, Burbank, CA 91503-0631. Mail the bill stub with a check or money order; do not mail cash. BWP warns that offsite payments may take up to 48–72 hours to post, so mail should not be used for a last-day delinquency payment.
In-person payment
BWP’s customer office is at 164 W. Magnolia Boulevard, Burbank, CA 91502-1720, generally open Monday–Friday 8:00 a.m.–5:00 p.m. Customer-service hours are 7:30 a.m.–5:00 p.m. BWP payment boxes are available at the BWP office/drive-up lot, Police/Fire Building foyer at 311 E. Orange Grove Avenue, City Hall foyer at 275 E. Olive Avenue, Joslyn Adult Center at 1301 W. Olive Avenue, Izay Park at 1111 W. Olive Avenue, and Tuttle Adult Center at 1731 N. Ontario Street. Payment boxes do not accept cash and can take up to 72 hours to post.
Digital payment methods
The live portal accepts bank-account ACH/electronic payments and Visa, Mastercard, American Express, and Discover cards. BWP offers bank-account AutoPay without a processing fee, online one-time payment, and the Flashpay electronic payment program. Mobile wallets and text-to-pay are not confirmed in the reviewed official material.
Online convenience fees
$2.99 per credit/debit-card transaction up to $400, or 1.99% per transaction for payments over $400. ACH/bank-account payments are not subject to a processing fee. The fee disclosure applies to online and phone credit/debit transactions and the checkout controls any maximum amount.

Directory comparison

Payment-information visibility

MeasureThis providerCaliforniaNational index
Usable payment URL identifiedYes81%73%
Fee or no-fee amount disclosedYes24%15%
Payment fields documented7 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

88%

Details not confirmed in the reviewed public material

  • Pay-by-text

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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