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Delinquency research · dataset 2026.08

Shut-off and delinquency information for Burbank Water and Power – Water Division

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
BWP bills become delinquent 21 days after the issue date, and the 1.5% late fee applies to unpaid balances not received by the due date printed on the bill. The bill’s stated due date and any notice issued for the account control the precise collection timeline.
Late-fee rules
BWP charges a 1.5% late fee on unpaid balances not received by the bill’s due date. The FY 2025–26 adopted fee schedule lists a $38.50 returned-item charge, a $41.03 residential nonpayment disconnection charge, a $41.03 residential reconnection charge, a $55 service call for nonpayment, and additional commercial charges. A $27.50 after-hours emergency turn-on/off request charge is listed separately; unauthorized connections can incur larger penalties.
Shut-off timeline
Day 0 is the monthly bill issue date. Day 21 is the delinquency and 1.5% late-fee point. The current public pages do not state one universal calendar day from delinquency to field disconnection; BWP may issue collection and disconnection notices under its Water Rules and Regulations. Payment arrangements can spread an eligible outstanding balance over 3–9 months, or 12 months with approval, but failure to comply may result in disconnection without further notice.
Warning and notice protocol
BWP’s Water Rules and Regulations govern collection and nonpayment notices. Customers who cannot pay within the standard 21-day period are told to request a Pay Plan through the online account, by phone, email, or in person. The reviewed public pages do not identify a required colored notice, automated call sequence, SMS warning, or fixed door-hanger schedule; customers should keep contact information current and call (818) 238-3700 when a past-due notice arrives.
Reconnection costs
The 2025–26 adopted fee schedule lists a $41.03 residential reconnection charge after payment and a $41.03 residential disconnection charge. BWP separately lists a $27.50 emergency turn-on/off customer request after hours; the exact nonpayment restoration total can also include the past-due balance, 1.5% late fee, service call, and returned-item charges. Confirm current account-specific charges with (818) 238-3700.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

California

56%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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