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Payment research · dataset 2026.08

Payment options for City of Brea Utility Billing / Water Division

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
Paymentus Corporation
Phone payment number
877-543-8356 (Paymentus automated payment line, available 24/7). Paymentus customer support is 800-420-1663.
Mail-in payment address
City of Brea, P.O. Box 2237, Brea, CA 92822-2237. Customers using the City’s AutoPay application mail it to this address; mailed checks and money orders should include the account information shown on the bill and should be sent early enough for receipt by the due date.
In-person payment
The customer-service counter is at the Brea Civic & Cultural Center, 1 Civic Center Circle, 3rd Floor Administrative Services, Brea, CA 92821. Front-counter hours are 8:00 a.m.–5:00 p.m.; Utility Billing telephone/office hours are Monday–Thursday 7:30 a.m.–5:30 p.m. and every other Friday 8:00 a.m.–5:00 p.m., with the counter closed on alternate Fridays. Cash and checks are accepted without a service fee; the archived fee notice identifies a 2.5% counter credit-card charge. A payment drop box is in the circular driveway along Birch Street at the corner of Birch Street and Randolph Avenue. Customers with a shut-off notice or locked service should contact Utility Billing rather than use the online portal.
Digital payment methods
Paymentus accepts electronic check/ACH, debit card, and credit card online or by telephone. The City also offers monthly checking-account AutoPay and electronic funds transfer through a customer’s bank bill-pay service. The reviewed City pages do not state that Apple Pay, Google Pay, or other digital wallets are accepted.
Online convenience fees
Beginning March 1, 2026, Paymentus charges $2.95 for an electronic transaction up to $900. For a transaction over $900, an additional $2.95 is charged for each additional $900 or portion needed until the full transaction amount is covered. The fee is shown separately on the receipt and retained by the third-party provider, not the City. The City’s service-fee notice identifies AutoPay, bank EFT, mail, drop-box, and in-person cash/check as no-service-fee alternatives.

Directory comparison

Payment-information visibility

MeasureThis providerCaliforniaNational index
Usable payment URL identifiedYes81%73%
Fee or no-fee amount disclosedYes24%15%
Payment fields documented7 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

88%

Details not confirmed in the reviewed public material

  • Pay-by-text

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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