Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Chino Hills Utility Billing / Water and Sewer Service
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 60 calendar days after the bill date; Chino Hills states that service may be discontinued if the account is not paid by the 60th calendar day without further notice. SB 998 low-income protections and the City’s shutoff notice process still apply.
- Late-fee rules
- Effective January 1, 2026, the late-payment penalty is the greater of $10.00 or 10% of the delinquent amount. A $53 lock-off fee may apply, and the City requires delinquent balances and applicable reconnection charges before restoration.
- Shut-off timeline
- The account reaches the published discontinuation point on the 60th calendar day after the bill date if unpaid. If the account is scheduled for lockoff or has received a final shutoff notice, online payment will not prevent the lockoff; the customer must contact Utility Billing. Restoration requires payment of the balance, penalties, and reconnection fees, and an additional deposit may be required.
- Warning and notice protocol
- Chino Hills follows its SB 998 discontinuation policy: the account must be at least 60 days delinquent, the City issues a final shutoff notice, and low-income customers may qualify for reduced reconnection charges and payment-plan protections. The reviewed pages do not identify a particular automated-call, SMS, colored-mailer, or door-hanger sequence.
- Reconnection costs
- Effective January 1, 2026, same-day regular-hours reconnection is $81.00, or $59.00 for a qualifying residential low-income customer under SB 998. After-hours water activation/reconnection is $561.00, or $181.00 for a qualifying low-income residential customer. The City’s timing cutoff is before 3:30 p.m. Monday-Thursday and before 2:30 p.m. Friday for regular same-day requests.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Chino Hills Utility Billing / Water and Sewer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.