Municipal Department
City of Chino Hills Utility Billing / Water and Sewer Service
Serving Chino Hills
Population served
76,414 people (EPA SDWA system estimate)
State system code
FIPS 06
Billing frequency
Monthly utility billing; the City’s combined utility-bill page describes water consumption and sewer charges as recurring monthly charges. Water usage is billed by CCF, where one CCF equals 748 gallons.
Provider briefing
How this utility’s billing works
City of Chino Hills Utility Billing / Water and Sewer Service operates as a municipal department serving Chino Hills. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Potable residential water uses a fixed monthly meter charge plus three usage tiers. For a 5/8-inch meter, the 2026 schedule lists $30.10 monthly service, $3.05 per CCF for the indoor-budget tier, $4.20 for the outdoor-budget tier, and $4.51 for the inefficient-use tier. Recycled-water, pumped-service, and other meter classes are separate.. Bills are generated monthly utility billing; the city’s combined utility-bill page describes water consumption and sewer charges as recurring monthly charges. water usage is billed by ccf, where one ccf equals 748 gallons., and a typical residential cost reference is For a 5/8-inch potable residential meter using 6,000 gallons, approximately 8.02 CCF, the water component is about $30.10 + (8.02 x $3.05) = $54.56. Adding the FY2026 gravity sewer charge of $41.26 produces an estimated $95.82 monthly water/sewer total before elevation surcharges or other city services; exact tier allocation depends on the account’s water budget.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Chino Hills bills sewer monthly as a fixed service charge by EDU and elevation/service type rather than a simple percentage of intake. The FY2026 rate sheet lists $41.26 per EDU for gravity service, composed of City O&M and IEUA pass-through components, and $43.24 for pumped service. The combined utility bill may include separate water, sewer, recycled-water, and other charges.
Meter and infrastructure notes
Chino Hills publishes route-reading schedules and bills potable water by CCF, but the reviewed current pages do not identify AMI/AMR equipment, radio transmission intervals, or a smart-meter portal. The field is therefore limited to the City’s published route-based reading and monthly billing information.
Emergency water support
Report a leak or water emergency
909-364-2800 for water/sewer emergencies through the City Yard; after 4:45 p.m. and on weekends, call 909-364-2860. Utility Billing account questions use 909-364-2660.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Chino Hills
City of Chino Hills Utility Billing / Water and Sewer Service is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.