City of Chino Hills Utility Billing / Water and Sewer Service
Chino Hills
Population reference
76,414 people (EPA SDWA system estimate)
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly utility billing; the City’s combined utility-bill page describes water consumption and sewer charges as recurring monthly charges. Water usage is billed by CCF, where one CCF equals 748 gallons.
- Rate structure
- Potable residential water uses a fixed monthly meter charge plus three usage tiers. For a 5/8-inch meter, the 2026 schedule lists $30.10 monthly service, $3.05 per CCF for the indoor-budget tier, $4.20 for the outdoor-budget tier, and $4.51 for the inefficient-use tier. Recycled-water, pumped-service, and other meter classes are separate.
- Residential cost reference
- For a 5/8-inch potable residential meter using 6,000 gallons, approximately 8.02 CCF, the water component is about $30.10 + (8.02 x $3.05) = $54.56. Adding the FY2026 gravity sewer charge of $41.26 produces an estimated $95.82 monthly water/sewer total before elevation surcharges or other city services; exact tier allocation depends on the account’s water budget.
- Wastewater and sewer calculation
- Chino Hills bills sewer monthly as a fixed service charge by EDU and elevation/service type rather than a simple percentage of intake. The FY2026 rate sheet lists $41.26 per EDU for gravity service, composed of City O&M and IEUA pass-through components, and $43.24 for pumped service. The combined utility bill may include separate water, sewer, recycled-water, and other charges.
- Meter reading
- Chino Hills publishes route-reading schedules and bills potable water by CCF, but the reviewed current pages do not identify AMI/AMR equipment, radio transmission intervals, or a smart-meter portal. The field is therefore limited to the City’s published route-based reading and monthly billing information.
- Activation or transfer fee
- The January 1, 2026 utility fee schedule lists an $18.00 account setup/turn-on fee for potable or recycled water. Utility Billing handles new and closing accounts at 14000 City Center Drive or by phone at 909-364-2660.
Context, not a score
How documentation coverage compares
This profile
86%
overview fields with research notes
California
67%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
6 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
86%
Details not confirmed in the reviewed public material
- New-account deposit
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Chino Hills Utility Billing / Water and Sewer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.