Payment channels

Pay City of Chino Utilities – Water and Utility Billing Services Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as OnlineBiller, linked by the City for official account and payment service; the City also links its municipal online-services domain and a Sensus Analytics usage portal.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

909-334-3264 is the Utilities customer-service number and the City publishes automated telephone payment as an option. The reviewed current page does not provide a separate IVR number, so customers should call the official Utilities line and follow the automated-payment prompts.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. . Chino’s current official utility pages publish online payment, automated telephone payment, recurring monthly payment, mail, counter, and drop-box options but do not publish an SMS keyword, short code, or text-to-pay enrollment process.

Mail-in address

City of Chino Utilities, 13220 Central Avenue, Chino, CA 91710, using the return envelope supplied with the utility bill. The City’s current FAQ says customers may mail a personal or company check to City Hall; do not mail cash.

Counters, drop boxes, and office hours

City Hall/Utilities Division, 13220 Central Avenue, Chino, CA 91710. Utility Billing staff and other utility services are available Monday through Friday, 7:30 a.m.–5:30 p.m. Payment options include cash and Visa, MasterCard, or Discover at the counter. Customers may also use the drive-up payment box in the west parking lot behind City Hall, the drop slot beside the east entrance, or the lobby payment box; the City does not describe cash handling rules for every box, so use check or money order for unattended deposits.

Accepted digital instruments

What you can use online

The City accepts online Visa, MasterCard, and Discover payments, electronic checks, one-time payments, and automatic monthly recurring payments. Telephone payments accept Visa, MasterCard, and Discover. The reviewed 2026 official pages do not confirm American Express, ACH card-wallet support, Apple Pay, Google Pay, or Pay by Text.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. As a single published 2026 online convenience fee in the reviewed City pages. The official OnlineBiller portal may disclose a processor charge at checkout; customers should use the City-linked domain and confirm the final amount before authorization. The City warns against unaffiliated bill-pay sites that may delay posting or add fees.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Chino Utilities – Water and Utility Billing Services Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →