Payment research · dataset 2026.08
Payment options for City of Chino Utilities – Water and Utility Billing Services Division
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- OnlineBiller, linked by the City for official account and payment service; the City also links its municipal online-services domain and a Sensus Analytics usage portal.
- Phone payment number
- 909-334-3264 is the Utilities customer-service number and the City publishes automated telephone payment as an option. The reviewed current page does not provide a separate IVR number, so customers should call the official Utilities line and follow the automated-payment prompts.
- Mail-in payment address
- City of Chino Utilities, 13220 Central Avenue, Chino, CA 91710, using the return envelope supplied with the utility bill. The City’s current FAQ says customers may mail a personal or company check to City Hall; do not mail cash.
- In-person payment
- City Hall/Utilities Division, 13220 Central Avenue, Chino, CA 91710. Utility Billing staff and other utility services are available Monday through Friday, 7:30 a.m.–5:30 p.m. Payment options include cash and Visa, MasterCard, or Discover at the counter. Customers may also use the drive-up payment box in the west parking lot behind City Hall, the drop slot beside the east entrance, or the lobby payment box; the City does not describe cash handling rules for every box, so use check or money order for unattended deposits.
- Digital payment methods
- The City accepts online Visa, MasterCard, and Discover payments, electronic checks, one-time payments, and automatic monthly recurring payments. Telephone payments accept Visa, MasterCard, and Discover. The reviewed 2026 official pages do not confirm American Express, ACH card-wallet support, Apple Pay, Google Pay, or Pay by Text.
Directory comparison
Payment-information visibility
| Measure | This provider | California | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 81% | 73% |
| Fee or no-fee amount disclosed | No | 24% | 15% |
| Payment fields documented | 6 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
6 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
75%
Details not confirmed in the reviewed public material
- Pay-by-text
- Online convenience fees
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Chino Utilities – Water and Utility Billing Services Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- csd.ca.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (CA3610012) ↗
Search the federal drinking-water database using public water system ID CA3610012.