City of Chino Utilities – Water and Utility Billing Services Division
City of Chino municipal water service area in San Bernardino County
Population reference
86,435 people served by active CWS PWS CA3610012 in the California SDWIS registry, with approximately 20,639 residential, 2,721 commercial, 10 industrial, and 3 agricultural meter records.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly utility billing. Chino’s budget-based water program assigns an individualized monthly indoor/outdoor water budget using household size, irrigated landscape, weather, and related factors; water, sewer, storm-drain, refuse, and recycling charges may appear on the unified utility account.
- Rate structure
- Budget-based individualized allocation with three conservation tiers rather than a simple uniform rate. Each account receives a calculated indoor and outdoor budget, and use within the allocation receives the lower tiers while use beyond budget moves to progressively higher prices. The bill also includes City water charges and applicable Inland Empire Utilities Agency pass-through treatment charges; exact tier prices, fixed charges, and the individualized allocation depend on the current FY 2026–27 resolution and property data.
- Residential cost reference
- Chino does not publish one defensible universal average because the budget depends on residents, irrigated landscape, weather, meter/service factors, and pass-through charges. For a typical 5,000–7,000 gallon monthly household that remains within its individualized budget, the water commodity portion is generally expected to stay in the lower conservation tiers, but the exact 2026 total must be read from the account-specific OnlineBiller bill. A customer should use Chino’s current budget calculator/rate resolution rather than apply a citywide flat estimate.
- Wastewater and sewer calculation
- Chino bills sanitary sewer and contracted treatment components through the unified utility account. The City’s water-rate structure page separates budget-based potable-water allocation from sewer and IEUA pass-through charges; the reviewed 2026 pages do not publish a residential winter-average formula or a simple percentage tie-in. Sewer charges follow the City’s adopted utility-rate resolution and IEUA treatment pass-through schedule, which should be checked with Utility Billing for the property’s account.
- Meter reading
- Chino provides the Sensus Analytics ‘Check My Water Usage’ portal for account-level consumption information and leak awareness. The City uses a budget-based allocation calculated from household size, landscape, weather, and individualized water-use factors, with monthly billing and conservation tiers. The reviewed 2026 pages do not state the Sensus meter hardware model, radio transmission interval, or universal field-read calendar; the defensible description is municipal metered service with Sensus usage analytics and monthly account review.
- New-account deposit
- A tenant establishing service after a landlord/property-owner account was disconnected may become the customer of record by proving legal tenancy and paying a deposit; the current policy does not publish one universal residential deposit amount. Construction or temporary hydrant meters require separate FY 2026–27 deposits of $922 for residential temporary hydrant service and $2,048 for commercial temporary hydrant service. Confirm the ordinary residential advance/deposit requirement with Utility Billing at 909-334-3264.
Context, not a score
How documentation coverage compares
This profile
86%
overview fields with research notes
California
67%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
6 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
86%
Details not confirmed in the reviewed public material
- Activation or transfer fee
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Chino Utilities – Water and Utility Billing Services Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- csd.ca.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (CA3610012) ↗
Search the federal drinking-water database using public water system ID CA3610012.