City of Gilroy Utilities Department – Utility Billing

Provider briefing

How this utility’s billing works

City of Gilroy Utilities Department – Utility Billing operates as a municipal department serving Gilroy. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Meter-size monthly base charge plus residential volumetric rates by pressure zone. The July 1, 2026 residential service form lists a 3/4-inch base of $22.80 per month and Tier 1 rates of $4.41, $4.82, or $5.23 per 1,000 gallons for Zones 1, 2, and 3. The adopted multi-year schedule explains that the older two-tier design above 30,000 gallons was replaced by a uniform residential tier in the approved schedule; groundwater passthrough charges can be added after notice if Valley Water imposes new pumping charges.. Bills are generated monthly. the city’s rate schedule lists monthly fixed and volumetric charges, the faq states the bill is due upon receipt and must be paid by the last working day of the month, and the stop-service form says service orders are processed on weekday mornings. customers can use monthly autopay on the 15th., and a typical residential cost reference is For a 3/4-inch residential account using 5,000–7,000 gallons (about 5–7 thousand gallons), July 2026 water charges are approximately $45–$59 per month depending on pressure zone: $22.80 base plus $4.41–$5.23 per 1,000 gallons. The current single-family wastewater charge is $55.24 per month, producing an estimated combined water-and-wastewater total of approximately $100–$114 before other charges. Zone-specific and exact usage determine the actual statement.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Residential wastewater is a fixed monthly charge rather than a separate water-consumption calculation: the July 1, 2026 service form lists $55.24 for a single-family residence and $37.20 for a multifamily residence. Non-residential wastewater uses fixed monitoring/pretreatment charges plus volumetric rates by strength category. The City’s rate resolution explains that wastewater revenues fund collection, pump stations, administrative/regulatory costs, and payments to the South County Regional Wastewater Authority, a joint powers authority operated by Gilroy and Morgan Hill.

Meter and infrastructure notes

Gilroy is completing conversion of radio-read meters to Advanced Metering Infrastructure. The City’s capital program reports that all meters were radio-read, approximately 85% had been upgraded by 2023, and the remaining roughly 2,250 meters were targeted for AMI conversion; AMI enables real-time access, faster leak identification, billing verification, and record updates. In May 2026 the City launched AquaTrax, which exposes near-real-time water use by hour, day, or billing cycle and sends leak alerts. The public pages do not publish a fixed physical read route schedule, but AMI/AquaTrax provides automated data rather than a stated monthly walk-by schedule.