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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Gilroy Utilities Department – Utility Billing

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
The bill is due upon receipt and must be paid by the last working day of the month to avoid delinquency charges. No separate universal number of grace days after that date is published; residential service cannot be discontinued until the account is at least 60 days delinquent.
Late-fee rules
Gilroy’s accessible current utility pages do not state a standard residential late-fee percentage or fixed dollar penalty. The policy allows the City, upon request, to waive a late fee when extenuating circumstances exist and the customer has not been assessed a late fee during the preceding six months. Published 2025–26 fee schedules list delinquent/reconnection service charges of $55 standard, $17 overtime, $164 call-out, $49 when locking service is required, and $22 when a locking service is broken.
Shut-off timeline
Residential water service may not be discontinued until the account has been delinquent for at least 60 days. The City must provide written disconnection notice at least seven business days before termination. For an alternative payment arrangement that is breached, the resulting notice may be a door hanger or other physical document posted at least five business days before discontinuance; the meter is turned off and may be locked if payment is not received within seven days of initial termination. The stop-service form separately states that routine voluntary shutoff orders occur Monday–Friday mornings.
Warning and notice protocol
Gilroy mails a written disconnection notice to the account mailing address at least seven business days before residential termination, and sends a second notice to the service address addressed to Occupant when mailing and service addresses differ. Individually metered tenants/occupants receive written notice at least 10 days before shutoff; master-meter multi-unit properties receive written notices hung on each residence door at least 10 days before. The notice explains the delinquency, deadline, alternative payment/amortization and deferral options, bill-dispute and appeal procedures, and how to obtain the policy. If an arrangement is breached, a door hanger or other physical notice is posted at least five business days in advance.
Reconnection costs
The current fee schedule lists delinquent/reconnection service at $55 standard, with $17 additional overtime, $164 call-out, $49 for locking services required, and $22 for a broken locking service. The accessible fee schedule does not call these specifically standard-hours versus after-hours, but the overtime and call-out amounts provide the published premium categories. Customers must also pay past-due amounts and any required deposit; online payments after shutoff should be reported to Finance at (408) 846-0420 for prompt restoration.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

California

56%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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