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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Industry Waterworks System (Industry Public Utilities Waterworks System)

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
Residential bills are due upon presentation and become overdue and subject to service discontinuation if not paid within 60 calendar days from the invoice date. The policy says an overdue notice is mailed when payment has not been made by day 45, with at least seven business days before the possible discontinuation date stated in that notice. Commercial and industrial accounts remain governed by their separate applicable rules.
Late-fee rules
The SB 998 residential policy says a late charge established in the supplier's schedule of fees and charges is added when the overdue notice is generated, but the current public page does not expose the exact dollar amount or percentage. A returned check is treated as unpaid; the customer must pay the returned amount and charge in cash or certified funds by the notice deadline. Low-income customers meeting the policy conditions cannot be charged interest on delinquent bills, although authorized administrative, late, or restoration fees may still apply.
Shut-off timeline
Day 0 is the invoice date. Payment is due on presentation. If unpaid by day 45, the utility mails an overdue notice with the proposed turn-off date and at least seven business days of notice; payment must be received by 4:30 p.m. on the notice date because postmarks are not accepted. Residential service is eligible for discontinuation after more than 60 days from the invoice date, with the next regular working-day restoration rules applying after a corrected or appealed bill. An approved hardship plan can extend repayment up to 12 months, defer payment up to six months, or reduce the unpaid balance by up to 30% without Board action.
Warning and notice protocol
The written overdue notice identifies the customer and service address, delinquent amount, payment or arrangement deadline, extension process, bill-review and appeal procedure, and alternative-payment options. If the service mailing address differs from the property, an occupant notice is also sent. If written or telephone contact fails, the supplier makes a good-faith visit or leaves a conspicuous imminent-discontinuation notice and a copy of the policy. For landlord accounts, occupants receive written notice at least 10 calendar days before possible discontinuance in multi-unit or mobile-home properties, or seven days before in a detached single-family dwelling, and are told how to become customers for subsequent charges.
Reconnection costs
For a customer who demonstrates household income below 200% of the federal poverty level or qualifying public-benefit status, the policy caps reconnection at $50 during normal operating hours and $150 outside operating hours, or the lower actual cost. The general current fee schedule does not publish a separate universal standard/after-hours amount for every account type. Restoration requires all outstanding charges, fees, and applicable reconnection charges; call (626) 336-1307 before payment because the account's service class and timing control.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

California

56%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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