City of Industry Waterworks System (Industry Public Utilities Waterworks System)
City of Industry Waterworks System service area, including portions of the City of Industry and the unincorporated Avocado Heights area in Los Angeles County; active PWS CA1910029
Population reference
6,158 people served by active community water system CA1910029 according to California Drinking Water Watch. The registry lists approximately 1,506 residential connections, 330 commercial connections, one industrial connection, and 23 agricultural connections. The City owns the waterworks system and La Puente Valley County Water District maintains, operates, and manages it under the City's operating arrangement; this is separate from the City's electric IPU billing operation and from the other five water purveyors serving different Industry parcels.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Bi-monthly. The residential discontinuation policy states that water bills are rendered every two months unless a rate schedule provides otherwise, are due on presentation, and become overdue and subject to discontinuation if unpaid within 60 days from the invoice date. Meter readings are taken at regular intervals for opening, closing, special, and periodic bills.
- Rate structure
- Two-part, metered increasing-block structure. The City of Industry Waterworks System charges a fixed bimonthly meter service charge by meter size plus volumetric CCF usage. For FY 2026, the adopted rate-study schedule shows single-family Tier 1 of 0–26 HCF and Tier 2 above 26 HCF, with separate Zone 1 and Zone 2 volumetric prices; commercial, multifamily, and irrigation accounts use a uniform volumetric rate. One HCF/CCF is approximately 748 gallons. The FY 2026 study lists 5/8-inch fixed charge $71.17 bimonthly, residential Tier 1 $3.38 per HCF in Zone 1 or $3.95 in Zone 2, and Tier 2 $4.56 or $5.13; confirm the current bill for any later adopted adjustment.
- Residential cost reference
- Approximately $58–$73 per month for water only for a typical 5/8-inch single-family meter using 5,000–7,000 gallons, based on the published FY 2026 study: $71.17 bimonthly fixed charge (about $35.59 monthly) plus 6.68–9.36 HCF at the Tier 1 rate of $3.38–$3.95 per HCF. The resulting range is about $58.16–$72.58 before taxes, special charges, or later adopted changes; Zone 1/Zone 2 assignment and the bill's actual usage control. Sewer and other services are excluded.
- Wastewater and sewer calculation
- The City of Industry Waterworks System record and rate study describe potable-water billing only. No residential sewer or wastewater formula, winter average, sewer percentage, or combined utility charge is published in the reviewed water materials. A property may have a separate sanitation or other service provider, so the water CCF charge must not be treated as including sewer.
- Meter reading
- The SB 998 policy states that meters are read at regular intervals for periodic, opening, closing, and special bills and that bills show current and previous readings, units, date, and service days. The rate study describes approximately 34.4 miles of mains, one active groundwater well, five booster pump stations, two pressure zones, and three reservoirs, but does not identify an AMI/AMR vendor, hourly radio transmission, or customer-facing smart-meter telemetry. The documented method is regular route meter reading with bi-monthly billing; any advanced-meter capability must be confirmed for the individual premise.
- New-account deposit
- A $25 non-refundable application fee applies per account for residential, commercial, or fire-protection service. A refundable service deposit may be required when the applicant has a history of late or missed payments or another account-specific reason; the amount is based on prior billing history rather than a universal published flat amount. The deposit remains on the account until service is closed, is applied to the final bill, and any excess is refunded by check to the named account holder. Applicants must provide proof of ownership or legal occupancy, identification, and the applicable tax, escrow, settlement, or lease documents.
- Activation or transfer fee
- The water service terms identify a $25 non-refundable application/transfer fee. The application is not processed until the fee is received; a representative contacts the applicant to arrange payment. Tenants must provide a lease and identification, while owners or managers provide escrow papers or a property-tax document and identification. The online application accepts same-day requests only when all documentation is submitted by 2:30 p.m. on an eligible business day; service starts are generally Monday–Thursday and alternating Fridays, excluding holidays.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
California
67%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Industry Waterworks System (Industry Public Utilities Waterworks System) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA1910029) ↗
Search the federal drinking-water database using public water system ID CA1910029.