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Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of La Habra Water Billing / Water-Sewer Division
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The City’s residential policy gives customers 19 days after mailing or emailing for payment before the bill is considered delinquent. The adopted FY 2026–27 fee schedule states that the 10% monthly late-payment charge applies when utility service charges remain unpaid within 20 days following billing. There is no additional guaranteed grace period after delinquency; customers should use the printed due date and allow mailing/lockbox processing time.
- Late-fee rules
- The adopted FY 2026–27 Master Schedule of Fees imposes a late-payment charge of 10% per month on covered utility service charges that are not paid within 20 days following billing. The same schedule sets a $24 door-hanger/water-shutoff-tag placement fee. The residential discontinuation policy permits qualifying customers below 200% of the federal poverty level to receive a waiver of unpaid interest charges once every 12 months, subject to the policy’s eligibility requirements and an approved payment arrangement.
- Shut-off timeline
- Day 0 is the monthly bill mailing or emailing date. The bill is due 19 days later under the residential policy, with a 10% monthly late charge under the adopted fee schedule when unpaid within 20 days. Once the bill has been delinquent for at least 60 days, La Habra may discontinue residential water service. The City then requires payment of past-due amounts, applicable penalties, any reconnection fee, and any required security deposit for restoration. The City will not perform a nonpayment discontinuation on a Saturday, Sunday, legal holiday, or while City offices are closed.
- Warning and notice protocol
- La Habra mails the customer of record a written notice at least 15 days before discontinuation, identifying the customer and service address, delinquent amount, deadline for payment or arrangements, complaint/investigation/appeal procedure, alternative-payment options, and the City contact number. It sends an occupant notice at least 10 days before discontinuation when the owner or manager is the record customer or the mailing address differs from the service address. For master-metered residential properties it makes a good-faith effort to post notices on unit doors or accessible common areas at least 15 days before termination. Staff also make a good-faith in-person or telephone contact at least 7 days before discontinuation; if contact fails, a conspicuous imminent-discontinuation notice and policy copy are left at least 48 hours before shutoff. A $24 door-hanger/tag placement fee is listed in the 2026 schedule. Medical hardship, qualifying low income, disputes, appeals, and compliant payment arrangements can pause discontinuation.
- Reconnection costs
- The current public Water Billing page directs customers whose service was disconnected for nonpayment to pay the past-due amount and contact Water Billing during business hours; it does not publish a universal ordinary reconnection dollar amount in the reviewed 2026 schedule. La Habra’s SB 998 policy caps a qualifying residential customer’s reconnection fee at $50 during normal operating hours and $150 during non-operational hours when the City’s actual fee would exceed those amounts; the policy adjusts those caps by CPI. Restoration also requires past-due charges, penalties, any applicable reconnection fee, and any required deposit. Outside business hours the City directs customers to 562-383-4300, but emergency-line handling is not itself a published reconnection price.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of La Habra Water Billing / Water-Sewer Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA3010018) ↗
Search the federal drinking-water database using public water system ID CA3010018.