Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of La Verne Municipal Services / Water Division
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- No additional guaranteed grace period is published after the due date. The online payment page says payment must be processed by 5:00 p.m. on the due date; the city’s SB 998 information document describes the normal bill as due around day 30 after mailing, with the 5% late fee assessed after 5:00 p.m. that day.
- Late-fee rules
- A 5% penalty is assessed to the account when payment has not been processed by 5:00 p.m. on the printed due date. The city’s SB 998 document distinguishes this late penalty from the former $15 delinquency-processing fee: effective under the published policy, the former fee was replaced by a reconnection charge after service is restored. Any returned-payment or other account charges should be confirmed with Customer Service because the reviewed public payment page does not publish a full current fee table.
- Shut-off timeline
- The city’s published SB 998 timeline shows a bill mailed on day 1, a bill due with the 5% late fee at 5:00 p.m. on approximately day 30, a past-due notice on approximately day 77, and service disconnection on approximately day 92—at least 60 days of nonpayment and approximately 14 days after the final shut-off notice. The exact calendar dates depend on the bill’s mailing and due dates, and statutory protections or an approved payment arrangement can prevent discontinuation.
- Warning and notice protocol
- La Verne says it will not disconnect residential water for nonpayment without the SB 998 notice and opportunity process. Its current page provides a Water Service Discontinuation Policy, past-due/shut-off forms, final door-tag materials, and notice-of-discontinued-service documents in English, Chinese, Korean, Spanish, Tagalog, and Vietnamese. The city’s English information sheet states that a final shut-off notice is mailed 14 days before disconnection and that delinquent accounts no longer receive the former routine door-tag sequence. Customers may call Customer Service, request payment arrangements or hardship review, and submit a formal bill dispute; the dispute page says service will not be disconnected during the review and allows up to 10 days for an email response.
- Reconnection costs
- The published SB 998 information sheet lists a $25 reconnection fee when service is restored during regular business hours and $50 during non-regular hours. Restoration also requires payment of the outstanding water charges and applicable fees, and the resident guide warns that a security deposit may be required. The city does not publish a separate after-hours response window beyond the regular-hours versus non-regular-hours fee distinction; customers should call 909-596-8744 promptly after payment or a shutoff notice.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of La Verne Municipal Services / Water Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA1910062) ↗
Search the federal drinking-water database using public water system ID CA1910062.