Municipal Department
City of Morgan Hill Utility Services & Billing / Water Division
Serving Morgan Hill
Population served
47,374 people served by active PWS CA4310006, according to the current EPA/California Drinking Water Watch system record; the City’s Water Division separately reports approximately 12,900 residential, commercial, and industrial customers.
State system code
FIPS 06
Billing frequency
Monthly. Bills are processed on the 15th of each month for the previous month’s usage, and the current 2026 rate schedule states that water and wastewater bills are issued and due monthly. The bill identifies the due and delinquency dates; the City is not responsible for mail delays or a customer’s failure to receive a bill.
Provider briefing
How this utility’s billing works
City of Morgan Hill Utility Services & Billing / Water Division operates as a municipal department serving Morgan Hill. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly fixed meter charge plus volumetric HCF pricing, Valley Water pass-through, possible geographic booster-station surcharge, and a revenue-stabilization surcharge that varies with the percentage reduction in water sales. Effective July 1, 2026, residential service for a meter up to 1 inch has a $42.54 monthly base, $3.71 per HCF consumption charge, $0.11 per HCF Valley Water pass-through, and a possible $0.43 per HCF zonal elevation surcharge. Revenue-stabilization additions are $0.67, $0.91, $1.19, $1.53, or $1.89 per HCF when water sales are reduced by 10%, 15%, 20%, 25%, or 30%, respectively.. Bills are generated monthly. bills are processed on the 15th of each month for the previous month’s usage, and the current 2026 rate schedule states that water and wastewater bills are issued and due monthly. the bill identifies the due and delinquency dates; the city is not responsible for mail delays or a customer’s failure to receive a bill., and a typical residential cost reference is For a standard residential meter using 5,000–7,000 gallons (approximately 6.7–9.4 HCF), the July 2026 water portion is roughly $68–$79 before any zonal or revenue-stabilization surcharge. Existing residential wastewater is approximately $87–$103 when the applicable winter-average consumption is in that same range, producing a combined planning estimate of about $155–$182 per month; the actual sewer charge depends on the Citywide three-month winter-average calculation and the property’s meter classification.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential wastewater is calculated from the average monthly water use during the three consecutive winter months in which citywide usage is lowest, rather than simply charging the current month’s intake. Effective July 1, 2026, the residential wastewater rate is a $45.79 monthly base per dwelling for a meter up to 1 inch plus $6.10 per HCF based on the calculated winter average. New customers without a winter history are assumed to use 8 HCF for a single-family residence or 4 HCF for a multifamily unit; the corresponding published flat charges are $94.59 single-family and $70.19 multifamily, with a $14.41 lift-station charge where applicable. Commercial sewer charges are based on actual monthly water usage and applicable account characteristics.
Meter and infrastructure notes
The City’s billing guide identifies read codes A (actual), E (estimate), F (final), S (swapped meter), U (updated bill), and M (manual read), and the City’s AquaTrax program displays water use in gallons daily, weekly, monthly, and annually with possible-leak notifications. Public utility pages do not state an AMI/AMR vendor, transmission interval, or fixed monthly route-reading schedule. The defensible 2026 description is therefore a City meter system with automated AquaTrax usage visualization and documented actual/estimated/manual read codes, while the exact field hardware and routine read schedule remain unpublished.
Emergency water support
Report a leak or water emergency
(408) 776-7333, the City Utilities/Corporation Yard and Public Works emergency number for water-main breaks, flooding, and other urgent utility problems. The City’s emergency request page directs residents to contact Public Works for emergencies; urgent after-hours water-quality concerns should also be reported to 911 and then to the City. Routine Utility Billing and leak-reporting assistance is available at (408) 779-7221.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Morgan Hill
City of Morgan Hill Utility Services & Billing / Water Division is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.