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Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Morgan Hill Utility Services & Billing / Water Division
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The 2026 schedule states bills are due by the 10th of the month following the month of use, and a 1.5% penalty applies to outstanding balances not paid by the delinquency date printed on the bill. No separate grace period after that date is published. Residential service cannot be discontinued until the payment has been delinquent for at least 60 days.
- Late-fee rules
- A 1.5% penalty is assessed on all outstanding balances not paid by the bill’s delinquency date. When an account reaches 10 days delinquent, the City processes a shutoff notice and adds a $20 shutoff-notice fee to the overdue bill under the current July 1, 2026 rate publication. Accounts with balances of $39 or less may be carried to the next billing period under the residential discontinuation policy. Customers may request bill review, an extension, or an amortization arrangement; qualifying low-income households may receive reconnection protections under California Health and Safety Code section 116914.
- Shut-off timeline
- The City processes the shutoff notice at 10 days delinquent and adds the $20 notice fee. The residential discontinuation policy then requires at least 60 days of delinquency/nonpayment before the City may turn off and lock the meter. Payment and all associated fees must be received by 5:00 p.m. on the deadline stated in the written disconnection notice. If a payment arrangement is breached, the City may issue a final notice and discontinue service five days after posting that final notice. After payment, the City endeavors to restore service as soon as practicable and at minimum by the end of the next regular working day.
- Warning and notice protocol
- The City notes the past-due balance and due date on the subsequent bill, mails written delinquency notification at least 15 days after the original due date with a date to pay, and makes a reasonable good-faith effort to send a courtesy email at least 48 hours before a scheduled shutoff when an email address is available. The formal written disconnection notice is mailed at least seven business days before termination and identifies the customer, past-due amount, payment deadline, extension and alternative-payment procedures, bill-review/appeal process, and policy information. If mailing or telephone contact fails, staff may visit the residence and leave an imminent-discontinuation notice. Individually metered tenants receive written notice at least 10 days before shutoff; master-meter occupants receive door-hung notices at least 10 days before, with additional good-faith efforts if mail is returned.
- Reconnection costs
- To restore service after nonpayment, the customer must pay the past-due balance and the current delinquent shutoff/re-establishment fees. The current July 1, 2026 schedule publishes a $52 standard new-account/reactivation/name-change request, $71 same-day request before 3:00 p.m., and $147 same-day request after 3:00 p.m. (2:30 p.m. Friday), on weekends, or holidays; the schedule does not separately label a fixed delinquent reconnection amount. The residential policy states that service restored after 3:00 p.m. Monday–Friday, on weekends, or holidays incurs an after-hours re-establishment fee, and restoration is not performed after hours until the customer acknowledges that fee and agrees to contact Utility Billing by noon the next business day.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Morgan Hill Utility Services & Billing / Water Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA4310006) ↗
Search the federal drinking-water database using public water system ID CA4310006.