Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Oxnard Water Division / Utility Billing Division
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- An Oxnard utility account is deemed delinquent if it has not been paid within 15 days after the City sends the bill. Separately, the water code requires a 10% penalty when a water fee remains unpaid within one month after the billing date. The printed bill and any later delinquency notice control the exact calendar date used for the account.
- Late-fee rules
- The City code imposes a penalty of 10% of the overdue water balance when a customer fails to pay within one month after the billing date. The City may also charge delinquency-related trip, service-resumption, meter-removal, or reinstallation fees established by council resolution. Payment-processor charges are separate: $3.95 for online/IVR card payments and $0.50 for online/IVR e-checks up to $5,000.
- Shut-off timeline
- After 15 days from mailing the bill, the account is delinquent. Before termination for a delinquent utility account, the City mails a notice stating the amount due and a specified termination date. The customer has until seven days after the notice mailing to request an administrative hearing; if requested, the hearing must occur at least five days before the scheduled termination date. A hearing decision may be appealed in writing within 48 hours. The water code also permits disconnection after an unpaid bill remains outstanding for one month and allows all services for the same customer to be shut off when one service is delinquent.
- Warning and notice protocol
- Oxnard's current code requires a written notice of delinquency before termination, identifying the balance, the proposed termination date, the hearing right, and the hearing-request deadline. The City does not publish a universal colored-paper, SMS-keyword, automated-call, or door-hanger sequence. A customer may request an administrative hearing, appeal the hearing officer's decision within 48 hours, pay the balance and penalty, or contact Utility Billing at (805) 385-7816 for a payment arrangement before the stated termination date.
- Reconnection costs
- The current water fee schedule charges $80 to turn water on or off during customary business hours, 8:00 a.m.–5:00 p.m. Monday–Friday, and $145 for an after-hours, weekend, or City-holiday turn-on or turn-off. If a customer illegally restores water after a nonpayment shutoff and the City removes the meter, a $120 meter-removal/reinstallation fee is charged in addition to the delinquent balance and other restoration amounts.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Oxnard Water Division / Utility Billing Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.