Payment channels

Pay City of Pleasanton Public Works - Customer Service & Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as SEW customer portal; the official page does not identify the underlying vendor beyond the portal branding. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

925-931-5500, option 1, available 24 hours a day, 7 days a week; the caller needs the account and customer numbers

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Pleasanton publishes text or email abnormal-use and leak alerts through the customer portal, but the reviewed 2026 utility page does not publish a text-to-pay keyword or SMS payment enrollment procedure.

Mail-in address

City of Pleasanton, Attention: Utility Billing, P.O. Box 101732, Pasadena, CA 91189-1732. The City identifies this as the payment-processing-center address.

Counters, drop boxes, and office hours

In-person payments are accepted at the Public Works Department, 3333 Busch Road, Pleasanton, during Customer Service hours Monday-Friday, 7:00 a.m.-4:00 p.m.; cash, check, Visa, MasterCard, and Discover are accepted. Check-only drop boxes are at 3333 Busch Road and City Hall, 200 Old Bernal. The City’s current page does not publish a separate staffed counter schedule for City Hall.

Accepted digital instruments

What you can use online

The SEW portal supports ACH/e-check, credit and debit cards, Apple Pay, and Google Pay. Customers can register for paperless billing and schedule Auto Payment up to 10 days before the due date. Phone payments accept Visa or MasterCard credit/debit cards.

2026 transaction pricing

Convenience fees

A 2.5% convenience fee applies to all City credit and debit card transactions, including online and phone card payments. Cash, ACH, and check payments do not incur that convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Pleasanton Public Works - Customer Service & Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →