City of Pleasanton Public Works - Customer Service & Utility Billing
Pleasanton
Population reference
76,689 people (EPA SDWA system estimate)
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Bi-monthly. Pleasanton divides the service area into eight billing groups, reads each group approximately every eight weeks, and states that actual cycles generally fluctuate between 56 and 63 days.
- Rate structure
- The January 1, 2026 water schedule is a uniform consumption-based structure for normal potable single-family use through 20 CCF, with higher per-CCF charges at 21-40 CCF, 41-60 CCF, and over 60 CCF. The 2026 single-family potable totals are $6.15, $7.26, $7.89, and $8.39 per CCF respectively; a fixed meter charge is added. Recycled-water and irrigation schedules are separate, and the bill also carries pass-through agency charges.
- Residential cost reference
- The City bills every two months rather than monthly. For a 5/8-inch potable meter using 6,000 gallons (about 8.02 CCF), the 2026 water-only component is approximately $24.01 fixed plus 8.02 x $6.15, or $73.33 per billing cycle, before sewer, irrigation/recycled-water items, and any agency pass-throughs. A complete household total is not stated because DSRSD/Livermore sewer charges vary by agency and effective date.
- Wastewater and sewer calculation
- Pleasanton’s utility bill combines local sewage-collection charges with treatment pass-through charges set by Dublin-San Ramon Services District and the City of Livermore. The City’s January 2026 sewer inserts therefore must be applied by the customer’s service area and account class; no single citywide residential sewer amount is published on the billing overview. Customers should use the separate DSRSD or Livermore insert for the treatment component.
- Meter reading
- Most Pleasanton meters use Aclara Fixed Network AMI STAR. The City says roughly 80% of meters were replaced in 2016; each Meter Transmission Unit records hourly data and sends it every six hours to one of 16 Data Collector Units, which transmit time-stamped reads to the City database four times daily. Billing groups are read on an approximately eight-week cycle, and customers can view usage and abnormal-use alerts online.
- New-account deposit
- A new residential customer without prior Pleasanton water-account history pays a refundable $200 deposit on the first bill; new commercial and irrigation accounts pay $300, and multifamily residential customers pay $700. The deposit is applied after one year in good standing or to the final bill when service ends, with any overage refunded. The reviewed page does not describe a credit-check waiver.
- Activation or transfer fee
- A $15 account-setup fee applies. Start/stop requests can be submitted through the Pleasanton Water Portal, after which Customer Service calls to complete the process; if no call arrives within two business days, the customer should call 925-931-5500.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
California
67%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Pleasanton Public Works - Customer Service & Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.