Payment channels

Pay City of Pomona Water Resources Department / Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. . Pomona’s official E-Bill Services page links the Online Bill Payment Portal but the reviewed page does not identify the vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-800-556-4919 is the published credit/debit-card payment phone number. Customer Service at (909) 620-2241 assists with enrollment and billing questions Monday–Thursday, 7:30 a.m.–6:00 p.m.; Friday is closed.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. . Pomona offers online E-Bill, checking-account AutoPay, phone/card payment, and the Pomona Go app link to the utility portal, but no SMS keyword or text-to-pay enrollment sequence.

Mail-in address

Use the mailing/remittance address printed on the Pomona utility bill; the reviewed E-Bill page exposes City Hall at 505 South Garey Avenue, Pomona, CA 91766 but not a dedicated water lockbox. Include the account number and stub and do not mail cash.

Counters, drop boxes, and office hours

Utility customer service is handled through City Hall/Utility Billing, 505 South Garey Avenue, Pomona, CA 91766. City Hall hours are Monday–Thursday 7:30 a.m.–6:00 p.m.; Friday is closed. Water Resources operations are at 752 W. Commercial Street, Pomona, CA 91768, with engineering hours Monday–Thursday 6:30 a.m.–5:00 p.m. Confirm counter payment instruments and drop-box locations with (909) 620-2241.

Accepted digital instruments

What you can use online

Pomona accepts checking-account payments and automatic payments at no cost, plus credit/debit-card payment online or by phone. The City does not enumerate card brands or mobile wallets in the reviewed page; the phone/portal checkout controls the current options.

2026 transaction pricing

Convenience fees

$0 for checking-account one-time payments and AutoPay. Credit/debit-card payments online or by phone carry a $4.35 convenience fee per $500 increment, according to Pomona’s current E-Bill Services page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Pomona Water Resources Department / Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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