Payment research · dataset 2026.08
Payment options for City of Pomona Water Resources Department / Utility Billing
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Phone payment number
- 1-800-556-4919 is the published credit/debit-card payment phone number. Customer Service at (909) 620-2241 assists with enrollment and billing questions Monday–Thursday, 7:30 a.m.–6:00 p.m.; Friday is closed.
- Mail-in payment address
- Use the mailing/remittance address printed on the Pomona utility bill; the reviewed E-Bill page exposes City Hall at 505 South Garey Avenue, Pomona, CA 91766 but not a dedicated water lockbox. Include the account number and stub and do not mail cash.
- In-person payment
- Utility customer service is handled through City Hall/Utility Billing, 505 South Garey Avenue, Pomona, CA 91766. City Hall hours are Monday–Thursday 7:30 a.m.–6:00 p.m.; Friday is closed. Water Resources operations are at 752 W. Commercial Street, Pomona, CA 91768, with engineering hours Monday–Thursday 6:30 a.m.–5:00 p.m. Confirm counter payment instruments and drop-box locations with (909) 620-2241.
- Digital payment methods
- Pomona accepts checking-account payments and automatic payments at no cost, plus credit/debit-card payment online or by phone. The City does not enumerate card brands or mobile wallets in the reviewed page; the phone/portal checkout controls the current options.
- Online convenience fees
- $0 for checking-account one-time payments and AutoPay. Credit/debit-card payments online or by phone carry a $4.35 convenience fee per $500 increment, according to Pomona’s current E-Bill Services page.
Directory comparison
Payment-information visibility
| Measure | This provider | California | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 81% | 73% |
| Fee or no-fee amount disclosed | Yes | 24% | 15% |
| Payment fields documented | 6 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
6 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
75%
Details not confirmed in the reviewed public material
- Payment platform
- Pay-by-text
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Pomona Water Resources Department / Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- csd.ca.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (CA1910126) ↗
Search the federal drinking-water database using public water system ID CA1910126.