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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Pomona Water Resources Department / Utility Billing

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
Utility account applications state that bi-monthly bills are due and payable 21 days from the bill date. Pomona’s fee material identifies a delinquency charge beginning 20 days after the bill is issued, with a 48-hour notification charge before disconnection.
Late-fee rules
Pomona’s published fee materials identify a delinquency charge after the day-20 point, a $47.60 48-hour notification charge, a $51.40 disconnect order, a $51.40 restoration order, an $86.40 after-hours/weekend/holiday service call, and a $25 returned-check fee. Utility tax and account-specific water/sewer charges may also apply.
Shut-off timeline
Day 0 is the bi-monthly bill date. The account is due at day 21, with delinquency action beginning around day 20 under the City fee sheet. A 48-hour notification precedes the disconnect order; if payment is not received, the City can issue the $51.40 disconnect order. Restoration requires full payment of the bill and associated charges, with an additional after-hours service charge when applicable.
Warning and notice protocol
Pomona publishes a residential SB 998 policy and a utility disconnection notice. The fee schedule identifies a 48-hour notification charge, and the utility billing page directs customers to written policy, payment arrangements, and review procedures. During regular hours call (909) 620-2241; evenings, weekends including Fridays, and holidays use Police Dispatch at (909) 622-1241 for emergencies.
Reconnection costs
Pomona’s fee material lists a $51.40 restoration order and an $86.40 service call for after-hours, weekends, or holidays. The customer must pay the full delinquent bill and associated charges; current utility tax, returned-check, lock, and meter-related charges may also apply.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

California

56%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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