City of Redlands Municipal Utilities and Engineering Department – Water Division
City of Redlands municipal water service area and connected portions of the Redlands community
Population reference
78,025 people served by active CWS PWS CA3610037 in the California SDWIS registry. The system lists approximately 21,941 residential, 765 commercial, and 20 agricultural meter records, with additional unmetered commercial records.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Bi-monthly municipal-services billing. RedConnect may show the next bill date, and the City mails bills on a rolling weekly schedule to different service areas; each individual utility account is billed on its assigned bi-monthly cycle. The City offers a separate 1-2-3 Done monthly-in-advance automatic draft program that does not change the underlying bill cycle.
- Rate structure
- Metered, increasing-block bi-monthly rates with fixed meter-size service charges. The City’s 2026 water-rate study schedule projects a 5/8-inch fixed service charge of $34.77 per bi-monthly bill effective July 2026, with building-water usage tiers of $1.65/CCF for the first 16 CCF, $1.98/CCF for CCF 17–27, and $2.91/CCF over 27 CCF. Fire-protection, non-building, irrigation, and non-potable schedules are separate; the City’s current adopted rate sheet should control if it differs from the study recommendation.
- Residential cost reference
- At 5,000–7,000 gallons per month, a household uses about 6.7–9.4 CCF monthly or 13.4–18.7 CCF per bi-monthly bill. Using the July 2026 study schedule, water commodity cost is approximately $22–$35 per bi-monthly bill, and the 5/8-inch fixed charge is $34.77, producing an estimated water-only equivalent of about $28–$35 per month before wastewater, solid waste, street-cleaning, household-hazardous-waste, taxes, or other municipal-service charges. Exact charges depend on the adopted 2026 schedule and service class.
- Wastewater and sewer calculation
- Redlands bills wastewater as a separate component on the municipal-services account when the property is connected to sewer. The City’s rate-study materials treat potable water and wastewater as separate cost-of-service utilities; the reviewed customer pages do not describe a residential winter-average formula or a simple percentage of water intake. Customers should use the current water/wastewater rate schedule for the property’s sewer base and usage components; unconnected properties do not receive the sewer component.
- Meter reading
- Redlands uses metered municipal water service and provides account-level water-consumption history through RedConnect. The City’s high-usage review compares the current meter read with the prior three years and can trigger a reread and leak-check work order. The reviewed 2026 pages do not identify an AMI/AMR vendor or hourly radio transmission interval; the defensible description is routine municipal meter reading with bimonthly billing and online historical usage access.
- New-account deposit
- Customers without established City credit must prepay an amount equal to three times the average or estimated monthly municipal-service charges for the premise, with the fee schedule stating a minimum of $70. Established credit means one year of service with all payments made on or before the due date. The prepayment must be received before service starts and is credited after one year of satisfactory utility payments, or refunded less the final balance when service closes. A repeat delinquency may require a new prepayment before restoration.
Context, not a score
How documentation coverage compares
This profile
86%
overview fields with research notes
California
67%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
6 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
86%
Details not confirmed in the reviewed public material
- Activation or transfer fee
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Redlands Municipal Utilities and Engineering Department – Water Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- internet.speedpay.com reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- csd.ca.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (CA3610037) ↗
Search the federal drinking-water database using public water system ID CA3610037.