Municipal Department
City of Redlands Municipal Utilities and Engineering Department – Water Division
Serving City of Redlands municipal water service area and connected portions of the Redlands community
Population served
78,025 people served by active CWS PWS CA3610037 in the California SDWIS registry. The system lists approximately 21,941 residential, 765 commercial, and 20 agricultural meter records, with additional unmetered commercial records.
State system code
FIPS 06
Billing frequency
Bi-monthly municipal-services billing. RedConnect may show the next bill date, and the City mails bills on a rolling weekly schedule to different service areas; each individual utility account is billed on its assigned bi-monthly cycle. The City offers a separate 1-2-3 Done monthly-in-advance automatic draft program that does not change the underlying bill cycle.
Provider briefing
How this utility’s billing works
City of Redlands Municipal Utilities and Engineering Department – Water Division operates as a municipal department serving City of Redlands municipal water service area and connected portions of the Redlands community. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered, increasing-block bi-monthly rates with fixed meter-size service charges. The City’s 2026 water-rate study schedule projects a 5/8-inch fixed service charge of $34.77 per bi-monthly bill effective July 2026, with building-water usage tiers of $1.65/CCF for the first 16 CCF, $1.98/CCF for CCF 17–27, and $2.91/CCF over 27 CCF. Fire-protection, non-building, irrigation, and non-potable schedules are separate; the City’s current adopted rate sheet should control if it differs from the study recommendation.. Bills are generated bi-monthly municipal-services billing. redconnect may show the next bill date, and the city mails bills on a rolling weekly schedule to different service areas; each individual utility account is billed on its assigned bi-monthly cycle. the city offers a separate 1-2-3 done monthly-in-advance automatic draft program that does not change the underlying bill cycle., and a typical residential cost reference is At 5,000–7,000 gallons per month, a household uses about 6.7–9.4 CCF monthly or 13.4–18.7 CCF per bi-monthly bill. Using the July 2026 study schedule, water commodity cost is approximately $22–$35 per bi-monthly bill, and the 5/8-inch fixed charge is $34.77, producing an estimated water-only equivalent of about $28–$35 per month before wastewater, solid waste, street-cleaning, household-hazardous-waste, taxes, or other municipal-service charges. Exact charges depend on the adopted 2026 schedule and service class.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Redlands bills wastewater as a separate component on the municipal-services account when the property is connected to sewer. The City’s rate-study materials treat potable water and wastewater as separate cost-of-service utilities; the reviewed customer pages do not describe a residential winter-average formula or a simple percentage of water intake. Customers should use the current water/wastewater rate schedule for the property’s sewer base and usage components; unconnected properties do not receive the sewer component.
Meter and infrastructure notes
Redlands uses metered municipal water service and provides account-level water-consumption history through RedConnect. The City’s high-usage review compares the current meter read with the prior three years and can trigger a reread and leak-check work order. The reviewed 2026 pages do not identify an AMI/AMR vendor or hourly radio transmission interval; the defensible description is routine municipal meter reading with bimonthly billing and online historical usage access.
Emergency water support
Report a leak or water emergency
909-798-7681, Redlands Police Dispatch, press 0 for after-hours emergency water service. Water information, start/stop service, meter and street leaks, and customer inquiries are handled at 909-798-7516 during customer-service hours. City crews can turn water on or off for repairs during the regular field schedule; customers should not assume a private-side leak is a City repair obligation.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Redlands municipal water service area and connected portions of the Redlands community
City of Redlands Municipal Utilities and Engineering Department – Water Division is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.