Payment research · dataset 2026.08
Payment options for City of Redlands Municipal Utilities and Engineering Department – Water Division
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- RedConnect account portal with InvoiceCloud for authenticated, guest, and automatic payments; the City also references the legacy Speedpay/Redlands guest route at https://internet.speedpay.com/redlands/#/login/guest.
- Phone payment number
- 855-718-1514 (InvoiceCloud toll-free automated payment line). The City’s customer-service number is 909-798-7516 for account questions, not a payment IVR.
- Pay-by-text
- Redlands publishes InvoiceCloud Pay by Text as an available option. A customer begins from the official guest or RedConnect payment page, supplies the utility account number and property address, selects the Pay by Text enrollment option, and completes the provider’s mobile-number verification and consent prompts. InvoiceCloud then sends the available payment/notification prompts to the enrolled number; customers should review message/data-rate terms and use STOP to opt out if shown by the provider. The City does not publish a fixed SMS keyword or short code.
- Mail-in payment address
- City of Redlands Utilities, PO Box 6903, Redlands, CA 92375. The City’s FAQ distinguishes this payment address from PO Box 3005, Redlands, CA 92373, which is for general correspondence. Mail checks or other accepted payment instruments and allow sufficient time for delivery and posting.
- In-person payment
- The Revenue Division/Customer Service area is at 35 Cajon Street, Redlands, CA 92373, with the payment kiosk by Suite 15B. The kiosk is available 24/7, charges no service fee, and accepts cash, check, and credit/debit card; cash overpayments are credited and no change is dispensed. The lobby is generally open 8:00 a.m.–4:30 p.m.; the call center is open 8:00 a.m.–5:00 p.m., Monday through Thursday and every other Friday, subject to the Civic Center calendar. An after-hours drop box outside Revenue Suite 15-B accepts checks, money orders, and cashier’s checks, not cash.
- Digital payment methods
- InvoiceCloud accepts Visa, Mastercard, Discover, American Express, ATM/debit cards, ACH/EFT from checking or savings accounts, e-checks, Google Pay, and Apple Pay. RedConnect also supports free automatic drafts from checking, savings, or card/ATM-debit sources through InvoiceCloud. The City states a $125,000 transaction limit for card, ATM/debit, and ACH/EFT payments.
- Online convenience fees
- The current Redlands Utilities Customer Service page states no service fees for InvoiceCloud online guest/account payments, phone payments, automatic payment programs, or the 24/7 kiosk. Older City notices describe historical InvoiceCloud fees of $4.50 per $500 card transaction and $3.95 for ACH/EFT; those notices conflict with the current page, so the 2026 checkout disclosure should control. Private bank bill-pay payments can take up to five business days and are not immediate City postings.
Directory comparison
Payment-information visibility
| Measure | This provider | California | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 81% | 73% |
| Fee or no-fee amount disclosed | Yes | 24% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Redlands Municipal Utilities and Engineering Department – Water Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- internet.speedpay.com reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- csd.ca.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (CA3610037) ↗
Search the federal drinking-water database using public water system ID CA3610037.