Municipal Department
City of Redlands Municipal Utilities and Engineering Department
Serving Redlands and City-managed municipal utility service areas
Population served
78,025 people (EPA CWS estimate for Redlands City MUD-Water Division)
State system code
FIPS 06
Billing frequency
Bi-monthly; the City offers a bi-monthly automatic-payment program, while an optional free monthly in-advance program drafts half of the current bill 28 days after the full-bill draft.
Provider briefing
How this utility’s billing works
City of Redlands Municipal Utilities and Engineering Department operates as a municipal department serving Redlands and City-managed municipal utility service areas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Bi-monthly metered water with increasing usage tiers measured in hundred cubic feet. Effective July 1, 2025, building water is $1.61 per 100 cubic feet for the first 16 units, $1.90 for units 17–27, and $2.85 above 27; a 5/8-inch meter service charge is $33.60 bi-monthly. The City’s 2026 rate-study/recommendation process may change these charges, so the published current schedule is the active reference until adoption.. Bills are generated bi-monthly; the city offers a bi-monthly automatic-payment program, while an optional free monthly in-advance program drafts half of the current bill 28 days after the full-bill draft., and a typical residential cost reference is Approximately $66.05 per month for a 6,000-gallon monthly single-family customer under the published July 1, 2025 schedule: 12,000 gallons bi-monthly is about 16.04 hundred-cubic-foot units, producing roughly $25.84 usage plus $33.60 meter charge and $72.65 single-family wastewater, or $132.09 bi-monthly/$66.05 monthly. Solid waste and other municipal services are excluded.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential wastewater is a flat bi-monthly rate of $72.65 for a single-family dwelling or $57.64 per multi-family dwelling under the July 1, 2025 schedule. The reviewed current rate card does not tie the residential sewer charge to a winter average or percentage of water intake; nonresidential wastewater uses strength/volume rates.
Meter and infrastructure notes
Redlands bills on a bi-monthly schedule and provides consumption, billing, and service-order history through RedConnect. The reviewed public pages do not identify AMI/AMR technology or a fixed meter-read route schedule; customers can use the account’s usage history and request meter/street-leak assistance through 909-798-7516.
Emergency water support
Report a leak or water emergency
909-798-7681, Redlands Police Dispatch, press 0, for after-hours emergency water service. Routine water information, start/stop service, meter/street leaks, and sewer questions use 909-798-7516.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Redlands and City-managed municipal utility service areas
City of Redlands Municipal Utilities and Engineering Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.