Payment research · dataset 2026.08
Payment options for City of Redlands Municipal Utilities and Engineering Department
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- InvoiceCloud through RedConnect; customers can use logged-in RedConnect or InvoiceCloud Quick Pay as a guest.
- Phone payment number
- 855-718-1514, InvoiceCloud toll-free phone payment; City Customer Service is 909-798-7516.
- Pay-by-text
- Redlands offers Pay by Text through InvoiceCloud. Enroll from the InvoiceCloud/RedConnect payment workflow; have the property address and utility account number available. The reviewed page does not state the enrollment keyword or short code.
- Mail-in payment address
- City of Redlands, P.O. Box 6903, Redlands, CA 92375 for mailed utility payments; general correspondence is City of Redlands, P.O. Box 3005, Redlands, CA 92373.
- In-person payment
- The 24/7 no-fee BillPay kiosk is at 35 Cajon Street, Redlands, CA 92373, by Suite 15B and accepts cash, check, and credit/debit card; cash payments dispense no change and overpayments become account credit. A Revenue Division drop box is outside Suite 15-B for checks, money orders, or cashier’s checks only. The public lobby is open Monday–Friday 8:00 a.m.–4:30 p.m. and the call center 8:00 a.m.–5:00 p.m.; both close on alternating Fridays.
- Digital payment methods
- InvoiceCloud accepts Visa, Mastercard, Discover, American Express, ATM/debit, ACH/EFT e-checks, Google Pay, and Apple Pay, with a $125,000 transaction limit. RedConnect also supports two free automatic-payment programs: bi-monthly full-bill draft and monthly in-advance half-bill drafts.
- Online convenience fees
- No service fees for RedConnect/InvoiceCloud online and phone payments, and no service fee at the City’s kiosk. Private-bank online-bill payments can take up to five business days to post.
Directory comparison
Payment-information visibility
| Measure | This provider | California | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 81% | 73% |
| Fee or no-fee amount disclosed | Yes | 24% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Redlands Municipal Utilities and Engineering Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.