Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Roseville Environmental Utilities – Water Division
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The City’s water-disconnection exemption policy states that bills are due upon receipt and the due date is no less than 21 days from the invoice date. The current FAQ describes a 10-day grace period before the 5% late fee is assessed, while the formal policy requires a reminder notice after the due date. Customers should follow the due date and final date printed on the bill because the grace wording and account notice govern collection action.
- Late-fee rules
- Roseville assesses a 5% late fee on the late balance after the published grace period. The current fee study retains a 5% of late balance charge, a $25 first returned-check/ACH fee, and $35 for each subsequent dishonor. Late charges may be waived when the customer establishes a qualifying payment arrangement before termination proceedings advance.
- Shut-off timeline
- The current policy is: bill due upon receipt with a due date at least 21 days from invoice; reminder notice mailed if unpaid; a 5% late fee added after the 10-day grace language in the FAQ; and, for a water-only account, no interruption until the account is at least 60 days past due. The City places a notice at the property 15 days before interruption and also uses automated call notices. If a payment arrangement fails, the City provides a 24-hour disconnection notice and may pursue collection, third-party placement, or tax-roll placement.
- Warning and notice protocol
- Roseville sends mailed reminder notices and automated reminder phone calls; the current FAQ says two automated reminder calls are made before water service is disconnected. For water-only accounts, a notice is placed at the property 15 days before interruption, and the account cannot be interrupted until it is at least 60 days past due. Customers should establish any payment arrangement before the final date to pay on the reminder notice; an arrangement kept current prevents disconnection.
- Reconnection costs
- The FY 2026 City fee schedule lists a $50 water reestablishment fee during business hours and $150 after hours. A separate $50 same-day water service fee and $150 after-hours same-day fee are also listed in the City’s utility billing fee study; customers should confirm which category applies to the specific restoration request. The City may require all delinquent charges plus a deposit equivalent to two months of estimated service charges before reestablishing water service, and a $50 unauthorized-service-reconnect fee may apply.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Roseville Environmental Utilities – Water Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (CA3110008) ↗
Search the federal drinking-water database using public water system ID CA3110008.