Notice and timing
How delinquency is handled
Grace period after the due date
The City states that customers more than two months past due may be subject to water termination; it does not publish a universal residential grace-period number on the current customer-service page. A separate temporary-water permit policy—not the ordinary household schedule—states that bills are due 20 days after generation, applies a 10% penalty after 15 days past due, and adds 0.5% monthly beginning 45 days after the due date.
Late-fee calculation
The current standard residential customer pages do not publish a universal late-fee percentage, fixed late charge, or compounding formula. They do state that a balance more than two months past due may trigger water termination and encourage a payment arrangement. For temporary permitted water service only, the City publishes a 10% penalty when a bill remains unpaid 15 days after the due date and an additional monthly penalty of 0.5% beginning 45 days after the due date; that specialized schedule should not be applied automatically to ordinary residential accounts.
Disconnection timeline
The public residential policy gives a broad threshold rather than an exact day-by-day calendar: a customer more than two months past due may be subject to water being turned off. The current City page directs late customers to call 916-808-5454 to avoid termination or seek a payment arrangement. A separate temporary-water policy permits revocation and deposit forfeiture once the account becomes 75 days past due. No current ordinary-residential day-count from first missed due date through physical shutoff is published on the customer page.