Municipal Department
City of Sacramento Department of Utilities
Serving City of Sacramento and designated Sacramento service areas
Population served
Approximately 528,000 residents in the current California Drinking Water Watch annual operating-period record for active CWS CA3410020; other official State Water Board planning and largest-system documents report different snapshots, including approximately 433,400 and 884,060 depending on whether the dataset counts retail population, planning population, or broader service context. The system is clearly above the 3,300-person qualification threshold.
State system code
FIPS 06
Billing frequency
Monthly. City budget and customer materials describe the Department of Utilities as issuing utility invoices every month; the combined bill can include water, wastewater/sewer, storm drainage, garbage, and related municipal charges.
Provider briefing
How this utility’s billing works
City of Sacramento Department of Utilities operates as a municipal department serving City of Sacramento and designated Sacramento service areas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Mixed monthly structure: metered residential accounts use a monthly basic service charge plus a volumetric charge per 100 cubic feet (CCF), while some residential properties historically remain on room-count flat rates. Current rates are maintained in the City Fee and Charge Database; the general customer webpage still displays legacy 2017–2021 tables, so current 2026 dollar amounts should be confirmed there rather than copied from the stale summary. No current residential drought surcharge is published on the payment page.. Bills are generated monthly. city budget and customer materials describe the department of utilities as issuing utility invoices every month; the combined bill can include water, wastewater/sewer, storm drainage, garbage, and related municipal charges., and a typical residential cost reference is A dedicated this detail was not publicly posted. As an exact 2026 figure on the City’s current customer page because its displayed residential table is not updated beyond July 1, 2021. The last official comparative material gives a Sacramento metered-water reference of about $33.30 per month at 20 CCF and a flat-rate reference of about $34.35, before the separately collected sewer, stormwater, garbage, and other bill components. A practical 2026 customer should use the Fee and Charge Database for the applicable meter, usage, and service area rather than treat the legacy comparison as a current quote.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Sacramento’s combined utility bill may collect City wastewater charges and the separate Sacramento Regional County Sanitation District (SRCSD) treatment charge. The City’s rate description distinguishes unmetered residential flat sewer rates based on residence room count from metered accounts that pay a monthly sewer service charge by meter size plus a volumetric charge when usage exceeds the applicable threshold. The City collects SRCSD charges by agreement but does not set that regional district’s rate. The current public summary does not publish a 2026 winter-average formula; customers outside the City wastewater system may instead be served by Sacramento Area Sewer District, so the bill’s service-area line items control.
Meter and infrastructure notes
Sacramento has an automated meter infrastructure (AMI) program using Badger Meter hardware, gateways, cellular endpoints, and associated software. A 2026 City Council contract amendment explains that the original water-meter-reading automation project began in 2009, AMI deployment began in 2013, and much existing infrastructure is now 10–20 years old and being repaired or replaced. The customer-facing materials do not promise a uniform hourly transmission interval or a single meter-read day for every account. Metered usage feeds monthly bills, and current City planning documents describe AMI as a system for automated reading and data management; customers should use the authorized portal or call the City for account-specific read dates and leak alerts.
Emergency water support
Report a leak or water emergency
Call 311 for City water, sewer, and drainage service requests; outside Sacramento, call 916-808-5011. For account, billing, or service-termination questions, call 916-808-5454 during published customer-service hours. Imminent threats to life or safety belong on 911. The City’s current pages do not identify a separate water-main-break IVR number beyond these City channels.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Sacramento and designated Sacramento service areas
City of Sacramento Department of Utilities is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.