Payment channels

Pay City of San Buenaventura (Ventura Water)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

844-278-9127, toll-free automated payment line

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Ventura Water billing pages do not publish a text-to-pay keyword or enrollment process.

Mail-in address

Ventura Water, P.O. Box 612770, San Jose, CA 95161-2770. Enclose the detachable bill portion with a check or money order; do not mail cash.

Counters, drop boxes, and office hours

City Hall Treasury Office, Room 107, accepts Ventura Water payments. A drop box is in front of Ventura City Hall at 501 Poli Street, Ventura, CA 93001, and drop-box payments credit the next business day. Customer Care is generally 9:00 a.m.-4:30 p.m. Monday-Friday, closed alternate Fridays, weekends, and holidays; the reviewed page does not publish a complete desk-instrument list beyond the online and mail instructions.

Accepted digital instruments

What you can use online

Checking or savings account, Visa or Mastercard debit card, and Visa or Mastercard credit card through My Ventura Water/InvoiceCloud. Ventura also offers a free direct-pay ACH program using a bank account and voided check.

2026 transaction pricing

Convenience fees

$3.95 per online transaction; phone payments via 844-278-9127 carry a $4.25 convenience fee. The direct-pay bank-account program is free.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of San Buenaventura (Ventura Water) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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