Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of San Buenaventura (Ventura Water)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Ventura identifies an account as delinquent after close of business 24 days after bill issuance; a 10% late fee applies to unpaid balances of $5 or more 30 days after the mailing date.
- Late-fee rules
- Balances of $49.99 or less may carry to the next billing period without further collection action. An unpaid balance of at least $5 that remains unpaid 30 days after mailing receives a 10% fee, with the due date and fee shown on the bill. The policy also authorizes door-tag, disconnection, collection, and other applicable fees.
- Shut-off timeline
- Ventura will not discontinue residential service until the account has been delinquent at least 60 days. The written disconnection notice is mailed after 30 days and gives 15 days to pay or arrange a plan; a door hanger is attempted at least 10 days before shutoff. If unpaid within seven days after initial termination, the meter may be locked off.
- Warning and notice protocol
- The City mails collection notices to the account address, sends a second notice to the service address when different, mails a written disconnection notice containing the arrears, deadline, payment-plan and appeal information, and makes a good-faith effort to post a door hanger at least 10 days before termination. A failed amortization plan triggers a door hanger at least seven days in advance.
- Reconnection costs
- FY2026-27 fees list $108 for shutoff and lock service, $54 for the post-10-day turnoff notice, $108 for new-service turn-on/unlock, $75 for same-day service, and a $75 after-hours charge. Restoration also requires all delinquent charges and applicable fees; the policy says service is restored no later than the next regular working day after payment.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
California
56%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of San Buenaventura (Ventura Water) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.