Payment channels

Pay City of Santa Monica Water Resources Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of Santa Monica Utility Self-Service Portal; the public city pages do not name the underlying vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

844-818-1592, automated interactive voice response available 24 hours a day, 7 days a week. Billing and Collections customer service is 310-458-8224, press 1.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No text-to-pay enrollment keyword is published on the current payment page. Customers can register at utilityportal.santamonica.gov for paperless billing/e-bill notifications and online AutoPay; the city does not advertise a separate SMS payment flow.

Mail-in address

City of Santa Monica, Finance Billing & Collections, P.O. Box 7125, Artesia, CA 90702-7125. Include the invoice stub or clearly write the utility account number with the check or money order.

Counters, drop boxes, and office hours

Payments may be made at the City Hall East counter by appointment at 1685 Main Street, Santa Monica, CA 90401, Monday-Thursday 8:00 a.m.-3:00 p.m. A Finance drop box is outside City Hall East at the same address and is available 24 hours a day, 7 days a week; submit the payment with the utility account number in a sealed envelope.

Accepted digital instruments

What you can use online

The city accepts one-time e-check, debit-card, and credit-card payments through utilityportal.santamonica.gov. The portal supports recurring AutoPay; the reviewed city pages do not provide a definitive Apple Pay, Google Pay, or card-brand list.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. On the reviewed current Santa Monica payment page. The city lists e-check, debit, credit, and AutoPay but does not state a 2026 online convenience fee or percentage.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Santa Monica Water Resources Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →