Payment research · dataset 2026.08
Payment options for City of Santa Rosa Water
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- InvoiceCloud for online, phone, office, recurring, and card-payment processing; Santa Rosa also links a separate WaterSmart usage portal at https://santarosa.custconnect.com/ for hourly, daily, weekly, and monthly usage and alerts.
- Phone payment number
- (707) 543-4470, a 24-hour bill-pay line accepting credit or debit card payments; customers need the Utility Customer number and Account number. Water Billing representatives use (707) 543-3150 Monday–Friday 8:00 a.m.–5:00 p.m.
- Pay-by-text
- The current City payment pages publish bill reminders, eBills, AutoPay, and InvoiceCloud account registration but do not publish a water-bill text-to-pay keyword, short code, or SMS enrollment sequence. Customers should use the authenticated InvoiceCloud portal or the 24-hour IVR and should not reply to an unsolicited payment text. WaterSmart can provide usage and high-use alerts through its separate customer account.
- Mail-in payment address
- City of Santa Rosa, P.O. Box 1658, Santa Rosa, CA 95402. Mail the payment stub and make checks payable to City of Santa Rosa. Do not mail cash; use the City’s posted cash-payment channel or in-person counter instead.
- In-person payment
- Santa Rosa Water Billing, 90 Santa Rosa Avenue, City Hall Annex, 1st Floor, Santa Rosa, CA 95404: public counter Monday–Thursday 9:00 a.m.–4:00 p.m. and every other Friday 9:00 a.m.–3:00 p.m.; phone hours Monday–Friday 8:00 a.m.–5:00 p.m. A 24/7 drop box at the rear of the City Hall Annex accepts checks or money orders. Participating 7-Eleven stores accept cash-only payments using the bill’s printed barcode and charge a convenience fee. The City’s 2026 public pages do not list a counter-card acceptance matrix beyond InvoiceCloud’s card processing; confirm before visiting.
- Digital payment methods
- InvoiceCloud supports electronic check/ACH and credit or debit card payments; the City’s payment pages also support automatic direct debit from checking, debit card, or credit card, subject to the 2026 card fee. Customers can use their bank’s bill-pay service with the combined 13-digit Utility Customer and Account number. The current public pages do not verify Apple Pay, Google Pay, PayPal, or Venmo for Santa Rosa Water.
- Online convenience fees
- Starting January 6, 2026, InvoiceCloud charges 2.95% on every credit or debit card payment, including online, in-office, phone, AutoPay, and recurring transactions, with a $1.95 minimum charge. ACH/eCheck payments from a checking account are not subject to this card transaction fee. Participating 7-Eleven cash payments have a separate convenience fee; returned e-checks incur $25 and card chargebacks incur $57.
Directory comparison
Payment-information visibility
| Measure | This provider | California | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 81% | 73% |
| Fee or no-fee amount disclosed | Yes | 24% | 15% |
| Payment fields documented | 8 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
8 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Santa Rosa Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- myutilities.srcity.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- santarosa.custconnect.com reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- csd.ca.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (CA4910009) ↗
Search the federal drinking-water database using public water system ID CA4910009.