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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Santa Rosa Water

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
The account becomes delinquent when the bill is not paid within 21 days of the billing date. The City’s printed due date should be treated as the controlling deadline; the 21-day rule is the public delinquency threshold before the delinquent fee and collection pathway.
Late-fee rules
Santa Rosa assesses a delinquent fee of 10% of the overdue balance once per bill, including closed accounts. A returned check or electronic check adds a $25 returned-item fee, and a credit/debit chargeback adds $57. A $55 administrative fee for processing a delinquent turn-off and a $50 water-waste turn-off fee are listed in the current City fee materials; separate meter, restoration, and emergency charges can also apply.
Shut-off timeline
The bill is delinquent after 21 days from the billing date; service is subject to disconnection if charges remain unpaid within 60 days of the billing due date. Before termination, Santa Rosa provides SB 998-compliant written policy and alternative-payment-arrangement options. If a customer fails a deferral plan, service may be disconnected as soon as the following business day without further notice unless a statutory protection applies. Restoration requires overdue charges, any required deposit, and the administrative fee; the City reported 2,990 residential nonpayment disconnections in 2025.
Warning and notice protocol
Santa Rosa’s residential policy is published in English, Spanish, Chinese, Tagalog, Vietnamese, and Korean. Customers may request an alternative payment arrangement or extension; an extension cannot exceed the due date of the next billing statement, and failure to follow a deferral plan can lead to next-business-day disconnection. Customers may appeal a billing statement in writing within 15 days of the billing date, then appeal a determination to the Board of Public Utilities and City Council within the stated 15-day windows. While an appeal is pending, the City will not disconnect for the disputed amount, but all undisputed charges must remain current. The current public pages do not verify a universal automated-call or SMS sequence.
Reconnection costs
The current public fee materials list a $55 delinquent turn-off administrative fee and $50 water-waste turn-off fee. The City’s start/stop page states that starting or restoring service during non-office hours carries a $133 fee; the 2026 fee schedule also lists a $130 emergency/after-hours meter turn-on/off charge. Regular-hours restoration requires payment of overdue charges, any deposit, and the applicable administrative fee; the exact account-specific restoration total should be confirmed with Water Billing at (707) 543-3150.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

California

56%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

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